Job Title

We are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations. Salary and Benefits: * A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime * Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday * 32 days’ holiday (inclusive of bank holidays) * Cashback on routine healthcare treatments * Company pension * Enhanced Maternity, Paternity and Adoption Pay * Company Sick Pay * Employee discount * On-site free parking Duties and Responsibilities: Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews * Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction * Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change * Implement and maintain quality control processes * Maintain high standards of housekeeping and adherence to 5S principles * Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams * Celebrate good performance * Manage order fulfilment software * Manage and interpret internal systems and reports Minimum Skills and Experience Required: * Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector * Experience in eCommerce operations is desirable but not essential * Great attention to detail with the ability to spot issues and resolve them effectively * Clear communication skills with both colleagues and customers * A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team * Great personable skills * Happy to expand your skills by using new technology and learning new ways of working. * Proficiency with Microsoft packages