Job Title

Our MissionAll candidates should make sure to read the following job description and information carefully before applying.At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerThe Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!Your ImpactTime to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoptionProduct Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requestsCollaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDrive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use casesDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scaleQualificationsYour ExperienceExperience as a Security Incident Responder or SOC analyst/managerExperience with development and maintenance of scripts in PythonJavaScript or PowerShell is a plusExperience with security design and architecture, content development, workload automation and use-casesExperienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystemsFamiliarity with cloud technologies, providers (such as GCP, AWS, Azure)Familiarity with attack surface management is a plusExperience in customer-facing roles (internal or external) is a mustSelf-learner able to drive business outcomes independently Excellent collaboration in fast-paced, matrix environment Ability to work under pressure, and prioritize tasks accordinglyFluent English is a requirement - Any other language is a plusBachelor's degree or equivalent military experience required UK Public sector exposure, preferredAdditional InformationThe TeamOur customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.Our CommitmentWere problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.