Do you want to help power your career and be part of an evolving energy industry?Learn more about the general tasks related to this opportunity below, as well as required skills.An exciting opportunity has arisen for an enthusiastic Field Systems Support Officer to join our Operational Services Team. This role will be based in either Shiremoor, Sunderland, Castleford or Hellaby.The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the regions needs, now and in the future. The successful candidate will provide support and training for Operations staff covering field devices, applications and processes.Along with a competitive salary between 28,401 - 31,107Enrolment into our pension scheme 25 days holidayTransport provisionWere excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and well be in touch. Key Responsibilities:-Be the expert in all Field Systems applications, providing support to operational staff and managers.-Deliver training on Field Systems applications, including the creation and maintenance of associated training materials.-Provide support to all Field Operations users, including initial training and early life support for field colleagues as well as refresher training for existing users.-Supporting NPg Unmanned Aircraft Systems (UAS) operations and pilots.-Liaise with IT and service providers regarding faults, issues, functionality and improvement initiatives on Field Systems applications.-Assist with the design and production of digitised forms or mobile data capture processes.-Support various programmes such as BHE Transformation, Powerlink and any associated software or applications used by field colleagues.Key Competencies:Strong communication and interpersonal skills. Works co-operatively and flexibly as part of a team Strong customer service skills, taking ownership and delivering solutions to internal customers Collaborative working, particularly with a variety of internal and external stakeholders. Excellent skills in the use of Microsoft applications (including MS Project, Word, Access, Excel, PowerPoint, Teams, Sharepoint)Project management - scheduling, prioritisation and task delivery management skills.Qualifications and AttributesEssential Qualifications & Experience: Full UK Driving license-Training/support experience-Strong communication and interpersonal skills-Strong organisation skills including scheduling, prioritisation and task deliveryDesirable Qualifications & Experience:Project ManagementMicrosoft Office Courses Previous experience of field device or application roll-out & trainingPrevious experience of providing support to a broad range of aptitude levelsClick here to apply todayVisit northernpowergrid.com/careers to find out more about this and other career opportunities.Posted: 22MayClosing date for applications: 5 JuneIn order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed.
Job Title
Field Systems Support Officer