Job Title

Resident Services Manager Build To Rent Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Newcastle - site basedJoin a leading residential property organisation as a Resident Services Manager, where youll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement.What Youll Be DoingCustomer Experience & Community EngagementLead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service.Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs.Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture.Operations & Service DeliveryOversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance.Ensure high standards in cleanliness, maintenance, and communal space presentation.Lead on software-based compliance monitoring and support RST with viewings and site tours.Financial & Performance ManagementOwn income performance for your community, supporting rent optimisation and budget control.Collaborate with lettings and procurement teams to meet financial and operational KPIs.Leadership & Team DevelopmentRecruit, mentor and develop RSA team members, delivering inductions and continuous training aligned with brand standards.Provide hands-on leadership during the defects period, and remain available out of hours when required.Health & Safety & ReportingManage all fire safety matters and ensure adherence to evolving health and safety legislation.Conduct property inspections and produce accurate, data-driven reports for stakeholders.What Youll BringProven experience in residential property or hospitality leadership.Knowledge of property management, landlord & tenant legislation, and health 'safety (H&S).Excellent interpersonal, organisational and reporting skills.Proficient in Microsoft Office; knowledge of reporting dashboards and CRM tools desirable.IRPM Level 2 or equivalent qualifications (preferred but not essential).A proactive, community-first attitude with a collaborative spirit.Please apply today or reach out to me for more information on ekendall@cobaltrecruitment.com