Job Title

Spherical Search have partnered up with a well-known Analytical Services/CRO company who specialise in the inhalation and nasal drug delivery space, working with a range of pharmaceutical companies and drug delivery device developers.Have you got what it takes to succeed The following information should be read carefully by all candidates.My client is currently looking for a Project Manager to work at their Cwmbran site. This would be a hybrid role with the option to work from home some days.ROLE OVERVIEWTo manage the delivery of the revenue generating portfolio of work for our customers, internally and externally efficiently and effectively.Forming temporary teams within the company to bring about the successful completion of defined deliverables for our customersTo manage and support the delivery of internal and research/development projects as required when part of the active portfolioMaintain and improve project management processes, supporting or leading their establishment and development as requiredWork closely with project teams to align timelines, ensure deliverables are achieved, provide excellent customer service and customer-experience when working with usLead the technical teams to deliver on their commitments within the timeframes/budgets identified, limiting the impact of scope-creep and additional costs/wastesManage customer complaints, issues or challenges robustly, swiftly and decisively, seeking senior support if required in a timely mannerLiaise with other department leaders to define, prioritise, and progress projects, supporting effective resource deploymentForecast and report accurate financials for client accountsEffective communication of all projects to all required parties, including internal stakeholders, resource managers, customers, suppliers and senior leadershipTo enhance the reputation of the company continuouslyJOB DETAILS / RESPONSIBILITIESJob descriptions cover approximately 85% of a role, and are not an exhaustive list of responsibilities and duties. You are expected to carry out other activities that are within reasonable scope of the role. BASICSAlways promote companys best interests by the positive and effective manner in which you perform your dutiesMaintain an up to date training record and submit to your line manager at least every 6 months for review, making updates and amendments as necessaryRead and Understand all assigned SOPs via the QMS system in the timeframe specifiedEnsure confidential information pertaining to the company is not divulged to 3rd parties without appropriate legal framework or permission.Use of IT equipment (e.g. phones, laptops, etc.) is in line with the appropriate company policies.PROJECT MANAGEMENT RESPONSIBILITIESLeading the planning, implementation, and delivery of projects within the company portfolioWorking with resource leaders (Heads of Department/Principal Scientists) to form project teams and manage the resources for deliveryPlanning and scheduling project delivery timelines and expectations with customersEnsuring deliverables meet the required specification and quality definitions within the contractEnsuring project management processes, systems and expectation are fully complied with in the project lifecycle demonstrating full oversight and control of a programme (e.g. decision logs, meeting minutes, invoicing, deliverables entries, SAP interactions)Managing changes in scope of a project diligently and swiftly, preparing documentations, communication and ensuring the customer relationship is enhanced through diligent changemanagement practicesTracking of project performance and taking corrective actions needed (e.g., deliverables, onboarding, etc.)Managing client relationships in line with our values, while ensuring positive customer-experience is conservedEvaluating project outcomes and measurement of successes, supporting the advancementPEOPLETo inspire all departmental team members by personal example and good work ethic, ensuring alignment to the work being conducted to the values, vision and core strategyAccountable for ensuring training plans are followedEnsuring absences are logged and tracked in the system and are not in conflict with any other team members or key eventsAccountable and responsible for ensuring adequate resource levels are available vs. the portfolio, recruiting new team members as requiredSCIENCE & RESEARCHParticipate in any relevant conferences and training packages to enhance technical understandingAct as a PM for R&D projects when accepted as part of our active portfolio, working with internal stakeholders to deliver non-revenue generating deliverablesQUALITY & REGULATORY COMPLIANCEEnsure all assigned Standard Operating Procedures (SOPs) are read and understood within the requested timeframe, seeking clarification on any points not understood or that can be executed practicably immediatelyContribute to the authoring of SOPs and Business Operating Procedures (BOPs) as requiredReview and approve SOPs and BOPs for areas you and your group are involved inEnsure periodic reviews are conducted in timely manners and are not delayedEnsure your training record is up to date and complete at all times (audit ready)CONTINUOUS IMPROVEMENTTo identify inefficiencies and improvements in workflows, processes and systems honestly and promptlyTo complete improvement projects on-time, to-track and in-full, where assignedCUSTOMERS & SERVICETo seek to reduce cost and waste whenever possibleTo coordinate and host on site client visits and teleconferencesAttend any offsite meetings/conferences deemed necessaryEnsuring the on-time and in-full completion of revenue generating tasks wherever possible including mitigating challenges effectivelyEnsuring you communicate plan changes/challenges quickly to relevant stakeholdersEnsuring excellent client relationships are maintained or enhanced as projects and work progressesCommunicating issues on projects and programs immediately to project team and customers if required (ensuring unsanctioned or unapproved work does not continue)Ensuring work being conducted by the team is within scope of the current contractEnsuring work outside of the current contracts is not progressed without customer/senior management approval and captured in change orders as requiredLead by example, treating our customers ethically, with respect and demonstrating exemplar levels of honesty and integrity with the work we doManage our customers expectations realistically and ensure commitments are honoured, communicating expediently when they cannot beEnsure project review meetings are held at an appropriate time across the duration of the project, with the appropriate key stakeholders in attendanceHEALTH SAFETY & THE ENVIRONMENT Ensure any accidents are logged correctly (accident book or EHStar) and promptly.SYSTEMS AND PROCESSESEnsure systems and processes are fit for use always, challenging and improving if necessary, supporting the properly managed change/improvement processResponsible and accountable for ensuring you follow all defined systems and processes completely, adhering to process steps and requirementsEnsure issues with IT systems are logged with a ticket. Do not allow issues to continue without resolutionDrive adherence to recognised revenue and invoicing commitments each month in order to meet targets as closely as possibleEnsure invoicing and reporting of financial figures is accurate and compliant to relevant guidelinesUnderstand and adhere to financial regulations and processes as they pertain to your workCAPABILITIES & TECHNOLOGYEnsure excellent levels of housekeeping to ensure standards are maintained after you have conducted work in those areasEnsure issues, problems or improvements with the use of the facilities is communicated to the Operations Coordination group promptly, supporting improvements if necessaryROLE CONTEXTCOMMUNICATION & COLLABORATIONTo ensure good communication and collaboration with all other groups on:Resource management and planningHealth, Safety and Environmental concernsTraining and Personal developmentBusiness Development and new opportunities and clientsWith customers on how their programs are progressing and supporting prompt issue resolutionManaging and sharing the facilities and capabilitiesEDUCATION & QUALIFICATIONPreferably a degree in a science, pharmacy or relevant discipline of grade 2.1 or abovePreferably Project Management qualification (APM, Prince 2 or equivalent)SKILLS & EXPERIENCEProven project management experience of a minimum of 1 year and willingness to work collaboratively to achieve resultsDemonstrated proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasksExcellent customer related experience and client facing skillsAbility to communicate and work with personnel of all levels, internally and externallyProven flexibility in adjusting to a rapidly evolving workload and remaining calm under pressureDisplays adherence to and promotion of the company values at all times