Job Title: Customer Insight Analyst 40k + Bonus West Midlands / Hybrid (max 2 days in office)All potential candidates should read through the following details of this job with care before making an application.Were hiring a Customer Insight Analyst to join a fast-paced, insight-led business where the customer sits at the heart of every decision. This role sits within a central insight and operational excellence team, focused on using data to drive improvements across the full customer journey from feedback to action.Its a great opportunity for someone who enjoys turning data into meaning, collaborating across teams, and seeing their insights translate directly into positive customer outcomes.Key Responsibilities: Analyse customer feedback from surveys, complaints and online reviews to uncover clear, actionable insight Use platforms like Reputation and other analytics tools to identify trends and performance hotspots Build and maintain dashboards and reporting tools to track customer sentiment over time Provide insight support to wider business initiatives, translating data into clear recommendations Work cross-functionally with digital, marketing and operations teams to embed insight into decision-making Support stakeholders with self-serve dashboards and reporting frameworks Maintain competitor and market benchmarking intelligenceWhat Were Looking For: Experience in a data, insight or customer experience analysis role Proficiency in Excel (Power BI a plus) Strong ability to interpret complex data and communicate insights clearly to non-technical audiences Confident building dashboards, reports and presentations that bring data to life Highly organised, collaborative and passionate about using data to improve customer experienceThe Offer: 40,000 base salary Group bonus scheme Agile hybrid working with max 2 days in the office per week A role with real impact, shaping how insight informs business improvementIf you're looking for a customer-focused insight role where your work really makes a difference, wed love to hear from you.
Job Title
Customer Insight Analyst