Job Title

Retail Team LeadShoreditch, England United KingdomAll potential applicants are encouraged to scroll through and read the complete job description before applying.At Kotn, were reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.What Youll Be Working On:Customer Experience & ServiceCustomer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experienceCollaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setupSupport and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail levelProcess cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loopLeverage reporting to provide value in merchandising and store changes, driving positive salesResolving CEOs in a timely manner in line with Kotn customer experience guidelinesOperationsPerform managerial duties including closing, opening and standing in for Market Manager when neededLead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organizationTake initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experienceSupervise professional inventory counts as requiredVisual MerchandisingLead execution of window installs and takedowns in alignment with corporate Campaign DirectionTake ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelinesMaintain physical store cleanliness and organization to provide a safe and comfortable shopping environmentEnsure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are lowWhat Youll Bring:IntegrityBe the face of the brand: maintains authenticity, live and communicate the Kotn values and ethosCommunicationDemonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunitiesAdaptabilityOptimistically acclimates to environments of change whether through process, industry or organizationalCollaborationContributes to an environment that supports transparency and cooperation among othersAdditional Requirements:1-2 years experience in a leadership role at a mid-volume, customer-driven retail environmentPrevious experience in operations and merchandise is a mustA diverse set of interests and skillsMust have basic knowledge of Microsoft Excel