Job Title

Job summaryJob summaryChurch Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist/administrators. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team.This role is an addition to our existing team.General practice experience is preferred, however not essential as full training will be provided.O Main duties of the jobMain duties of the jobThe main duties are to answer calls, book appointments, prepare prescriptions and input documents.You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.Emis Web and experience of working in a GP practice preferred. About usWe are a well-established, GP training practice delivering family-centred continuity of care to 5,000 patients. Our team comprises of 3 GPs, Nurse Practitioner, Practice Nurse and HCAs and an excellent admin team and additional roles Practice Pharmacist, Care Co-ordinator, MSK Practitioner, Social Prescriber, Midwife,Job description Job responsibilitiesJob Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice teamDuties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Prescribing 16. Dealing with requests for repeat prescriptions 17. Raising prescriptions as per Practice protocols 18. Dealing with queries relating to repeat prescriptions General 19. Input and extract information from Practice computer system 20. Observe health and safety guidelines at all times 21. General housekeeping (e.g. keeping reception and waiting areas tidy) 22. Make refreshments for doctors and other team members, participate in washing up 23. Any other reasonable duties as necessaryPrepared by:Title:Date:Job description Job responsibilitiesJob Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice teamDuties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Prescribing 16. Dealing with requests for repeat prescriptions 17. Raising prescriptions as per Practice protocols 18. Dealing with queries relating to repeat prescriptions General 19. Input and extract information from Practice computer system 20. Observe health and safety guidelines at all times 21. General housekeeping (e.g. keeping reception and waiting areas tidy) 22. Make refreshments for doctors and other team members, participate in washing up 23. Any other reasonable duties as necessaryPrepared by:Title:Date:Person Specification Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Experience of reception work Desirable Experience of working within General Practice Knowledge of EMIS Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Person Specification Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Experience of reception work Desirable Experience of working within General Practice Knowledge of EMIS Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameChurch Road Surgery Address28 Church Road Aston BirminghamB6 5UP Employer's website