Job Title

Location:Penrith or Kendal Contract Type:Permanent About this opportunityWe are seeking to recruit a Helpdesk Assistant – Corporate Asset Team. The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required, with the ability to engage customers and building users on often challenging maintenance issues. Working closely with Maintenance, building users, and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets, liaising with contractors to ensure work is carried out safely, safe working practices are followed, and high-quality work is delivered at all times. Who we are looking for…We are looking for an experienced customer services practitioner skilled in: Providing electronic and telephone helpdesk facilities for users of all council and agreed external buildings, receiving requests for maintenance/service works, and determining prioritisation according to pre-determined priorities. Offering guidance and challenging non-compliant requests from building users to support the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies (Service and Area Planning reviews). Liaising with approved contractors, placing orders for reactive, planned preventative, and statutory maintenance/testing, and working with Contract Administrators to ensure properties comply with legislation, policies, and procedures. This role focuses on delivering high-quality customer service, putting customers at the heart of everything we do. What can we offer you!Working at Westmorland and Furness Council, you will receive benefits including a competitive pension scheme, enhanced annual leave, and various perks and discounts. For more information, please visit ourCareers site . Would you like to find out more?For further details about responsibilities and essential criteria, please view the attachments: Post Specification Role Profile For queries or informal chats about this opportunity, @westmorlandandfurness.gov.uk . Application and Interview informationClosing date: 01/06/2025 Interviews may be in-person or virtual, with options discussed once invited. Adjustments can be discussed if needed. We offer sponsorship for Skilled Worker Visa applications for eligible roles. For more info, visitGOV.UK . Equality, Diversity, and InclusionWe are committed to workforce diversity and an inclusive culture. Disabled applicants meeting essential criteria are guaranteed an interview. We also offer guaranteed interviews for Armed Forces personnel, veterans, care experienced individuals, and those under 24 who meet the criteria.#J-18808-Ljbffr