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Working with us provides great benefits including: Access your pay as you earn itthrough our financial wellbeing platform Wagestream a tool that lets you track your earnings in realtime access a percentage of your pay as you earn it learn easy tips for managing your money and save straight from your pay into pots for the future. Discounted Hotel Staysacross our UK sites and if you work for a branded venue around the World! 50% off Food & Beverageat all our Hotels & F&B Venues Spa Discountsat our venues with a Spa Retail Cinema & Leisure Discounts Development Opportunitiesvia our Grow with us initiative includingApprenticeship opportunitiesourDevelopment Programmesand more! MonthlyStar of the Month Awards Longservice Awardsthat start after 1 year of service Recommend a Friend IncentiveBe rewarded for referring someone you know! Access to a confidentialEmployee Assistance Programme (EAP)available 24/7 365 days per year. Pension Scheme Otherincentive programmesthat run throughout the year About the role The moment a guest steps into one of our hotels whether it be day or night they walk into a genuinely memorable experience. Youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience youll also create the warm atmosphere that makes our guests feel at home in any location. The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel verifying the accuracy of guest accounts balancing charges and revenues as well as assisting with all aspects of guest services. Youll also be responsible for the security of the hotel and its guests overnight as well and completing a number of administrative and preparation duties. You will also undertake cleaning duties such as mopping dusting and hoovering and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them. About you Strong communication skills through a variety of means Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience proactively resolving any challenges that may arise An empathetic and a professional approach at all times Flexible and adaptable with the ability to stay calm under pressure adapting your approach to complete routine and nonroutine tasks High attention to detail and accuracy great at managing ones own time Previous experience ideally within a hotel environment with an outgoing personality excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable. About us At Cairn Group were ambitious. With a varied and extensive UK portfolio of hotels bars and restaurants in our portfolio were focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core with a growing team and sites UK wide. #INDLPKey Skills Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing Employment Type :Full-Time Experience:years Vacancy:1 #J-18808-Ljbffr