Job Title

Operations Strategy Analyst Collections Focus Central Southampton (Hybrid, with occasional London adventure) Team: Operations Strategy & Analytics Full-time, 37.5 hours/week Ready to turn numbers into impact? Were a fast-growing, award-winning consumer finance company on a mission to make borrowing better. Now, were on the lookout for a sharp, curious, and data-savvy Operations Strategy Analyst to join our high-energy team and help shape the future of customer collections. Youll sit right where strategy meets data meets action - crafting smarter, more human ways to help customers get back on track. What youll be doing: This isnt just another back-office analyst role. Youll be a key player, driving change with your data superpowers. Expect to: Build, refine, and own dashboards and reports that reveal the real story behind the numbers Dive deep into performance analytics to design smarter, more effective collections strategies Partner with servicing teams to make sure our strategies work for people , not just spreadsheets Translate data into decisions, whether youre talking to data scientists or directors Test, tweak, and fine-tune strategies to boost both customer outcomes and business results About you: Youre a curious thinker, a data detective, and a natural communicator. You see patterns, not just numbers, and you love finding ways to make things better. Ideally, youll bring: A degree in a quantitative field, or equivalent commercial experience Experience in collections analytics or strategy, ideally in financial services SQL or Python skills (you know your way around a dataset!) An analytical brain paired with a solutions-first mindset Excellent communication skills, you can explain complex stuff clearly Bonus points if youve got: Power BI, Tableau, or QuickSight experience Knowledge of personal loans, utilities, or consumer finance Why youll love working here: Its not just crunching numbers, its about changing lives. Join a company where your ideas matter, your growth is supported, and your work makes a real impact. Perks include: Competitive salary bonus for great performance 25 days holiday (plus bank holidays, and it grows over time!) Private medical, dental, life cover & income protection Cycle to work scheme 'solid pension plan Access to mental health support, virtual GPs & counselling Fun socials, flexible hybrid working, and a relaxed dress code Sound like your kind of challenge? Apply now and bring your analytical brain and strategic spark to a place thats redefining what finance can do for people.