Job Title

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Hammersmith and Fulham Service in Hammersmith and Fulham. Sounds great, what will I be doing? The role involves the strategic and operational management of the H&F Mental Health Community Support Service, ensuring high-quality day-to-day delivery aligned with contract requirements and client needs. It includes oversight of service performance, KPIs, user outcomes, and report submissions, while maintaining strong partnerships with key stakeholders. The post-holder leads a frontline team, providing supervision, support, and performance management, and supports volunteer and student placements. The role also encompasses financial oversight, aligning service delivery with organisational policies, budgets, and business plans. A key focus is placed on co-production—actively involving service users in shaping and delivering services to enhance wellbeing, inclusion, and recovery outcomes. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for Educated to degree level or with equivalent experience, including at least two years in mental health or working with vulnerable adults. Demonstrates strong understanding of safeguarding, equity, and diversity, with experience supporting vulnerable individuals. Proven ability in line management or supervision, performance monitoring, and using support plans to maintain high service standards. Proficient in computer systems, with the ability to guide staff in accurate and effective data recording. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.