Job Title

Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals. Responsibilities: Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.Create andmaintaincolleagueschedulesto ensure proper coverage and productivity.Creating a positive team culture through recruiting, training and continuously developing yourteam. Building a motivated and high performing team, increasing chances of store success.Analysing sales data and financial reports to make quick and well-informed decisions,identifyingand responding to areas of opportunity Operationally & Commercially.Develop and implement strategies to meet and exceed sales targets.Attract,engageand motivate customers into making purchases by using the latest visual merchandising techniques.Ensuring merchandise displays are attractive and align to brand guidelines.Ensure your teams are delivering the highest level of service in storein order toachieve a positive net promoter score (NPS)Address customer inquiries, feedback, and complaints ina timelyand professional manner.Driveexistingcustomer loyalty programs and promotions toenhance customerengagement.Maintain compliance with company policies, procedures, and regulatory requirements.Monitor and control store expenses to stay within budget.Ensure the storecomplies withhealth & safety regulations.Roleobjectivesand KPI’s: Contribute to achieving or exceeding the stores monthly sales target.Drive alladditionalKPIs including but not limited to Units, Conversion, ATV, UPT.Achieve upselling or cross-selling targets.Maintain a high Net Promotor Score.Ensure stock accuracy during store Audits.Ensure all new colleagues complete mandatory trainingrequired.Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.Ensure operational costs are kept within theallocatedbudgetSkills and Experience: Previousmanagement experience in a fast-paced Retail/ Customer Facing environmentPassionate about retail & hold a good understanding of the latest trends and our competitorsHold strong leadership skills & havepreviousexperience of coaching and developinga strong teamStrong communicationskillsProventrack recordof managing and exceeding sales targets and KPI’sHave experience in analysing reports & making commercial decisionsKeen eye for detail & commerciality.Previousexperience within visual merchandising would beadvantageousPromote JD Group values to internal and external stakeholdersBenefits We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits: Quarterly discretionary bonus schemesCompany discount of 30% offa large number ofproducts in-store and online (JD Sports,Size?,Foot Patrol, Blacks, Millets, GO Outdoors)Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)Access to digital health and well-being services through our benefits platform (TELUS Health)Health cash plansWide range of internal development courses to support personal and professional development throughout your career journey with the GroupAccess to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)Company Sick Pay schemeHealth Care CoverDiscounted Gym memberships at JD GymsLife AssuranceAccess to colleague networks, to share lived experiences and support initiatives that drive positive change.Opportunities to volunteer and contribute to JD FoundationEmployer engagement forums to help influence positive changeIncremental Holiday Allowance#J-18808-Ljbffr