Job Title

Permanent Vacancy Account Coordinator (Polish)Location: Watford, WD18 (Hybrid)Duration: PermanentSalary: from 28,000 to 30,000Hours: Monday to Friday, 8am-4pmAll potential applicants are encouraged to scroll through and read the complete job description before applying.The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.Main duties:Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunitiesBuild and maintain strong, long-lasting relationships with clients, and proactively address client retention and growthMonitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the businessEvaluate the customers current service plan and provide recommendations based on the clients needs and suite of productsMonitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner PlacePartner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and CollectionsCollaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolioAssess client needs and find creative solutions to assist and manage challenging customers requests and escalationCriteria:Fluent to a business proficiency, both written and spoken, in PolishExperience in customer services or a client coordination roleIt would be highly advantageous if candidates had additional language skills in either German, Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essentialThe company offers 33 days holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.