Skip to Main Content

Job Title


Senior Healthcare Support Worker


Company : Swansea Bay University Health Board


Location : Cardiff,


Created : 2025-06-13


Job Type : Full Time


Job Description

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving. Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.Job overviewLlety Newydd is a complex care unit, which provides long-term care to patients who still require hospital provision. The team comprises of a unit manager, deputy, registered nurses and health care support workers. In addition to this the team will work alongside the inpatient multi-disciplinary team to work towards discharge to the community.The ability to speak Welsh is desirable but not essential for this post.Main duties of the jobThe ideal candidate will have excellent communication skills, a positive attitude towards supporting people with challenging behaviour and experience of working effectively within a multi-disciplinary environment.Candidates would assist in the provision of both personal and health care, contributing to comprehensive treatment plans for each individual.Candidates would support individuals to access meaningful activities and recognise early warning signs that require care plan intervention.Candidates must also be able to demonstrate commitment to developing their skills.Working for our organisationWe believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.There are also apprenticeships, work placements and volunteering roles available.We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.Detailed job description and main responsibilities You will deliver safe, high quality, compassionate care following individualised care plans and treatment interventions determined by the Registered Practitioner. This will include supporting patients with all aspects of the fundamentals of care including activities of daily living, providing feedback on progress against the plans.You will communicate effectively with patients and relatives in a manner which is sensitive to patient's, carers and relative's needs. This includes communicating effectively with patients who may have sensory impairment, speech and language difficulties, memory and cognitive impairment, learning difficulties and challenging behaviour.You will maintain clear and accurate patient records relating to patient care and interventions utilising both digital and paper based records.You will work as an effective member of the team, actively promoting good team relationships.You will take responsibility for attending statutory, mandatory training and work based learning opportunities in accordance with the health board policy and local training needs analysis to achieve compliance with mandatory training. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 'Apply now' to view in TRAC. Person specificationEssential Qualifications & Knowledge Essential criteria Minimum of Qualification Credit Framework - QCF Level 3 (formerly NVQ Level 3)Evidence of maintaining their personal development, demonstrates an understanding of the scope of the role in the context of the nursing teamEvidence of working within specialist care settingKnowledge and understanding of the Code of Conduct for Healthcare Support Workers in WalesKnowledge of the fundamental's aspects of care and the importance of the promotion of health and wellbeing, understanding of basic physiology, e.g. normal vital signs, fluid balance, nutritional requirements, Understands the principles of confidentiality, and principles of consent prior to undertaking care behaviour and wellbeing/mental requirements health or learning disability requirementsUnderstands the principles of Safeguarding adults/children to keep patients within their care safe, understanding of when to seek advice and escalate to the appropriate registered professional for expert help and advice, Understanding of the Health Board's Values and Behaviour FrameworkKnowledge and experience of Positive Behaviour Support and Positive Behaviour Management Desirable criteria Qualification Credit Framework - QCF Level 3 (formerly NVQ Level 3)Evidence attendance at courses / study days pertinent to speciality e.g. working within the community/forensic Mental Health patients who have required a minimum of Medium Secure Care Services etcUnderstanding of caring for individuals with particular conditions; for example, dementia, mental illness, learning disabilities relevant to area of practiceEssential Aptitude and abilities Essential criteria Adhere to and can demonstrate SBU Values & BehavioursCaring, compassionate attitude to patients and clients Able to communicate effectively with patients/relatives and carers and all members of the multi-disciplinary team, Able to undertake specific procedures involving physical skills commensurate with practice area e.g. recording of vital signs, venepunctureAbility to work effectively as a team player under appropriate supervision, and as part of a multidisciplinary team. Able to organise self and others to achieve delegated task. Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety. Ability to deal with non-routine and unpredictable nature of the workload, prioritise workload and individual patient contact Desirable criteria Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in WelshOther Essential Criteria Essential criteria Able to participate with a rotating shift patternExcellent timekeeping and a flexible approach to workCommitted work attitudeSwansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.Employer certification / accreditation badges Applicant requirementsThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Welsh language skills are desirable Documents to download Job Description & Person Specification (PDF, 497.2KB) Occupational Health FRF (PDF, 1.1MB) Learning Disability Profile - English (PDF, 520.6KB) Learning Disability Profile (PDF, 512.6KB) Privacy Notice (PDF, 696.3KB) Guidance notes for Applicants (PDF, 278.7KB) Applicant Guide (PDF, 624.8KB)