Job Title

THE PURPOSE OF THE ROLE The administration assistant role assists with a mix of daily tasks and ad hoc requests as and when the need arises. The successful applicant will spend time working with different teams across the business learning their processes and understanding how we all work together to deliver an efficient and effective service for our clients and business users.WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR Be a point of contact with any visitors to siteAnswering the telephone in a timely and professional manner, transferring calls to relevant member of staff or taking comprehensive messages and passing onto staff memberEnsure that incoming post is received, scanned and directed to the correct recipientEnsure that outgoing mail is distributed including: printing and franking of outgoing post including parcels; special and recorded delivery mailIssue of customer and client satisfaction surveysAssisting teams with the downloading of medical documentation to caseAssisting teams with acknowledging receipt of documentation receivedResponding to trial availability requestsCreating appointment lettersEnsuring that records are saved to the database in line with proceduresEnsuring that data records are input accurately and kept up to dateAssisting with tasks for the Instruction Team, Enquiry Team and Reports TeamSKILLS AND EXPERIENCE REQUIRED Excellent customer service skills.Confident communicator via phone, e-mail, face to face. Good administration skills. Good computer literacyEnthusiasm to support all teams across the businessA fast learner, willing to learn new skills.PERSONAL ATTRIBUTES Curious to challenge the status quo.Unified in working together for the same goals and vision. Driven to achieve, succeed and progress. Passionate about our customers, our business and personal performance.