About Risk SolvedRisk Solved is a global SaaS platform that helps insurers, brokers, and MGAs capture real-time risk data and deliver consistent, actionable insights. Based in Rugeley, Staffordshire, we support major insurance organisations worldwide through smart risk engineering solutions.We take pride in delivering a high-quality, responsive support service to our customers. Our team is at the heart of that missionoffering expert guidance, managing projects, and ensuring users are trained and confident in using our software.Do you have the following skills, experience and drive to succeed in this role Find out below.About the RoleWere looking for a Junior Support Analyst to join our growing team. This is an ideal opportunity for someone with around 2 years experience in a similar role, or a recent graduate in Computer Science or a related IT discipline.As part of our dynamic support team, youll work across four key areas: Customer SupportRespond to first-line application queries and issuesRecord and manage tickets via our helpdesk systemReproduce customer-reported issues in test environmentsLiaise with the development team when escalation is neededTrack issues to resolution and ensure SLAs are metEscalate any service risks to your manager Application SupportCollaborate with the Product Manager to assess and scope new feature requestsAssist developers by providing detailed specificationsParticipate in testing during release cyclesProvide feedback on UI/UX improvements Project Management SupportHelp update stakeholders on project progress and application qualityAssist with customer transition meetings as they move from implementation to Business as Usual (BAU) Training & ImplementationSet up and configure UAT and live environments for new clientsDeliver user training sessions and help update documentationShare insights on how clients can get the most from our platform and support servicesAbout YouTo succeed in this role, youll need to be enthusiastic, customer-focused, and keen to learn. Youll also live and breathe our company values: Deliver a great customer experience, every time Offer help willinglybe a team player Dependable and reliable under pressure Adaptable to change and open to feedback Proactive, confident, and eager to growWhy Join Us?Be part of a close-knit team with a global impactGain experience across customer support, product, and projectsDevelop a strong foundation in SaaS and risk data solutionsWork in a role where your ideas and initiative are truly valuedReady to take the next step in your tech career? Apply now and become part of a forward-thinking company that values support, collaboration, and continuous improvement.
Job Title
Support Analyst