Job Title

QSR / Fast Casual / Multi-Site Franchise OperationsTo be considered for an interview, please make sure your application is full in line with the job specs as found below.We are proud to be representing a market-leading, internationally recognised QSR brand with a significant footprint across the UK and ambitious growth plans. With a highly engaged customer base, a clear operational model, and strong brand identity, the business is now seeking a Senior Area Manager to take responsibility for a strategically important region, overseeing over 70 franchised locations across London and the South.This is a senior leadership role requiring more than operational excellence. It demands a leader who is strategic, emotionally intelligent, commercially sharp, and people-focused, capable of influencing diverse stakeholders, navigating complexity, and delivering through others at scale.Key ResponsibilitiesOwn regional performance and accountability across all key commercial metrics: revenue growth, cost control, labour efficiency, product availability, and customer satisfactionLead with a data-driven approach analysing performance trends, identifying areas of opportunity, and deploying focused action plans to drive improvementEnsure all stores operate to the highest standards of food safety, brand compliance, and customer experienceBuild, manage, and sustain high-impact relationships with multiple franchise partners, acting as a trusted advisor, coach, and challengerSupport partners with people strategy, local marketing, and operational Uphold the brands reputation for quality, speed, and service, coaching partners on how to embed these standards into culture and daily routinesConduct regular site visits and structured reviews, identifying and resolving Coach store and regional leaders to build high-performing teams focusing on capability, engagement, and succession planningAct as a culture carrier, modelling the organisations values and setting high expectations for leadership behaviours across the regionThe right person We're looking for a high-calibre operational leader with a track record of success across multi-site retail, foodservice, or franchised businesses, ideally within fast-paced, customer-led sectors.Required Experience & Attributes:Significant experience leading large, geographically dispersed teams or franchise partners in a senior field-based roleStrong commercial skills, able to interpret P&Ls, performance dashboards, and operational data to make informed decisionsOutstanding interpersonal and influencing skills able to lead through relationship, credibility, and impact rather than hierarchyConfident communicator, skilled in both structured performance conversations and high-trust coaching dialoguesResilient, emotionally intelligent, and self-directed capable of navigating ambiguity and staying focused on outcomesA genuine belief in the power of culture, people development, and exceptional customer service to drive business success