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1 week ago Be among the first 25 applicants Direct message the job poster from Sharp Brains International IT Recruiter || B2B/C2C || 360 Recruitment || IT Services Management || EMEA, US, UK & APAC || Talent Acquisition || Google IT Support…Role: End User Computing (Desktop Analyst) L1-Onsite services Experience/Skills: ● 2-4 years of experience in Onsite support ● Knowledge and experience on windows 7 OS ● Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). ● Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ● Experience with Service management tool – ex – Service now ● Should have good expertise on EUC tools, remote support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that each Desktop Device is installed with the appropriate Desktop image. ● Manage Desktop Devices (hardware and software) incidents through to resolution. ● Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements ● Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. ● Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management ● Good to have – knowledge in AD and smart hands and feet support. ● Good to have – knowledge and experience of supporting MAC devices and tablets Seniority levelSeniority level Associate Employment typeEmployment type Part-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sharp Brains by 2x Get notified about new Information Technology Specialist jobs inStafford, England, United Kingdom . West Midlands, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 3 months ago Deputy Manager of Information TechnologyData Protection and Information Governance Practitioner Apprenticeship (Salary - £20,048)West Midlands, England, United Kingdom 3 weeks ago Walsall, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 4 days ago Information Security Auditor, ISO9001 (Stoke)Stoke-On-Trent, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 4 days ago Technical Specialist - Cloud & InfrastructureBirmingham, England, United Kingdom 2 weeks ago Stafford, England, United Kingdom 1 week ago Senior Technical Consultant, Google CloudBirmingham, England, United Kingdom 4 weeks ago Swindon, England, United Kingdom 1 week ago D365 BC Infrastructure Consultant- JuniorStaffordshire, England, United Kingdom 1 week ago West Midlands, England, United Kingdom 1 day ago West Midlands, England, United Kingdom 3 weeks ago Field, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 1 week ago Training and Implementation Consultant (Aftersales Specialist)Birmingham, England, United Kingdom 6 days ago Birmingham, England, United Kingdom 1 week ago Senior Technical Consultant, Google CloudBirmingham, England, United Kingdom 4 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 day ago Birmingham, England, United Kingdom 1 week ago Staffordshire, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr