Job Title

A Configuration Scheduler/Administrator is needed to support a leading technology-communication provider.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Are you ready for your next professional adventure?Your new roleWe have an opportunity for a Configuration Scheduler/Administrator to join our clients team in Hatfield within Logistics Technical Services. This is a great opportunity in a company that offers an excellent working environment. You will be responsible for batching orders, processing failures, and meeting tight customer deadlines. The ability to work under pressure and react to ever changing demands is a must. The successful candidate must be self-motivated and a confident decision maker, ideally with experience within a similar environment. You will also be expected to work with people at different levels including management, to identify and implement process improvements through Configuration.Contract: 5 months+Location: Hatfield AL109TWRate: 17 per hour through umbrella company/ 13 through PAYEMain ResponsibilitiesDaily batching activity according to priorityDaily workflow planningLiaise with internal and external customers as required by telephone and email.Liaise and work with other departments to deliver projects as requiredProvide cover for other team members within ConfigurationMeeting SLAEscalating when requiredProcess and Manage Configuration FailuresCustomer SatisfactionFirst point of escalation for queries from ISP, other LTS teams and internal customersEnsure customer satisfaction by communication and resolution of all issuesEnsure complaints related to Configuration issues are resolved in a fair and satisfactory manner and escalate to Config Management if required. The Ideal CandidateEducated to GCSE level in English and Math's or equivalentTeam player who integrates easily and communicates positivelyCommitted to share knowledge / information / experiencesCommunication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner.Ability to work under pressure and to tight deadlines and apply existing knowledge to unknown areasExcellent organizational and administrative skillsEffective Planning and Organizational skillsFair and equitable decision makingFlexible and adaptable excited by new ideas and/or technology and willing to pick up and work with new initiatives no matter how unfamiliarComputer literate with good knowledge of all MS Office applicationsDesirableA basic level of technical knowledge / experience.Proven workflow management skills within IT environmentExcellent problem-solving skills and Root cause analysisAbility to develop relationships with ISP'sExcellent People skills and a desire to develop those around youAbility to communicate at all levelsWhat you need to do nowOur client is looking to interview immediately, so apply today or call us on 0116 2615000 to speak with one of our Talent Acquisition Specialists!If this role does not meet your requirements but you know of someone else who would be interested, please send my details across to them.