Job Title

This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, theyre expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.This fintech is shaking up the way people spend abroad. Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, theyre expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.Find out more about this role by reading the information below, then apply to be considered.The RoleYoull play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely. If youre ambitious and looking for a role with real growth potential, this is the one for you.What youll be doingProviding exceptional customer support across phone, email, live chat, and social mediaHelping onboard business customers, including KYC, PEP, and Sanction checksMonitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacksReviewing and responding to customer feedback, complaints, and escalationsWorking with the team to improve processes and enhance the customer experience What theyre looking forExcellent communication skills (written & verbal)Proactive, problem-solving mindsetStrong attention to detailAbility to multitask and thrive in a fast-paced environmentExperience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite)Perks & Benefits25 days holiday + bank holidaysPrivate health insurancePension schemeJuno employee benefitsA fast-growing fintech where you can make an impact