Job Title

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but weve never forgotten the startup mindset that got us here. Weve always approached our work with an idea-first attitude because every one of our accomplishments no matter how big or small can be traced back to an ideas single spark.Its that spark that inner drive that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because thats what drives you to be better, be more and ultimately, be more fulfilled.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Here is an opportunity is to be part of HCL TechnologiesJob Title Technology Operations SpecialistLocation - BirminghamCustomer is internalizing the operation of its solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment support ~60K VDIs.The Technology Operations Specialist is accountable for delivering operational support of the client services. The primary accountability is focused on the regional level 3 support of deployment and operation of the client instance of its production and UAT environments and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer and will have spent the last couple of years focused on Virtualization Technologies. They need a strong understanding of incident management, problem management, and other ITIL processes.Your key responsibilities Provide Level 3 (SRE) operational support for the client products and servicesSupport in the recruitment, provision and management of Level 2 and Level 3 global teams to support the client 24 x 7 follow-the-sun environmentManage and run production environments that deliver the client productsMaintain and execute all DR activities in support of in scope productsPartner within Monitoring & Stability, Virtual, Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the client delivery of core business applications and to support the client ability to serve our clients and to create revenueApply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under supportAvailable for an on-call rota to cover incident management out of hours / weekendAdheres to and promotes the Company values and ethical frameworkYour skills and experience A background in SRE or DevOps in Virtualization technologies, ideally Citrix and NutanixExperience supporting large organizations in globally diverse locationsKnowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systemsAt least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environmentsAt least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack, New Relic and Citrix AnalyticsAt least two years experience setting up, configuring and implementing Virtualization productsAt least two years experience managing and maintaining Citrix virtual tools like Citrix Director, Citrix DaaS and Citrix WEM/UPMExperience with implementing or running synthetic testing in a virtual or desktop environment to eliminate manual or semi-automated health checks and post-change testing will be an advantage.Deploy, configure, and manage Nutanix clusters (AHV, Prism Central, AOS, Files, etc.) Perform upgrades, health checks, patching, and capacity planning. Monitor system performance, identify issues, and implement solutions to ensure uptime and reliability. Collaborate with virtualization, network, storage, and security teams on infrastructure projects and improvements. Develop and maintain automation scripts and runbooks for Nutanix systems. Provide advanced troubleshooting and root cause analysis for Nutanix platform incidents. Ensure data protection, backup, and disaster recovery strategies are in place and tested. Work with vendor support (e.g., Nutanix Global Support Services) for issue resolution and best practice guidance. BenefitsA supportive, diverse and global team with a brilliant culture.Competitive compensation and benefits that includes 20vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks Engagement Champion to name a few.