The basics Title: Head of Client ServicesSalary band: up to 90,000Location: Central London and HampshireWorking pattern: full-time, hybridHoliday: 28 days, bank holiday swapsTraining: up to 1,000 a yearEnsure all your application information is up to date and in order before applying for this opportunity.We are looking for a talented Head of Client Services to support the Managing Director in shaping and steering the business to the next level. You will need to have an understanding of our creative services and experience of working with large corporates. You will be able to come up with and shape ideas, but most importantly see where the challenges or problems lie. You will lead the team and calls and meetings and you should be comfortable working at speed with little or no brief. You will need a contacts book to bring in new business from day one and understand that you will play a central role in moving Spoke to the next level.How we workWe deliver quickly for our clients and often at short notice. This means we need to be able to flex and change direction accordingly. As a film agency, we often have to turn up hours before shoots and stay late. This is not a 9-5 agency. But we firmly believe in balance and encouraging people to be responsible for managing their time. We want our colleagues to prioritise clients and the work and understand that we are at our best as a team.We work in a hybrid way and operate 2 + 1 approach. This means we have two fixed days together each week in our Hampshire office (Monday and Tuesday) with another day in the office or on location where needed (for ideas, shoots or client work). We also operate core hours between 10am and 4pm, which means you must be at work. This is designed to give everyone some flexibility, but on the understanding that clients and the work come first. You will be asked to change direction, attend early and late shoots and travel. We want to make Spoke a place that works for our people but at the core prioritise delivering for our clients, so please keep this in mind when applying for a role.Skills and responsibilities You will have more than five years experience in the creative sector; be comfortable working quickly and turning your hand to a range of things; and have a contacts book to bring in new work. You will understand that you will play a central part in helping reshape the business.Lead day-to-day projects with the creative and client teams.Manage clients with a focus on identifying and solving problems, build trust by reacting quickly to emails and calls.Budgeting and costing projects at speed when enquiries come in.Confident individual able to hold the agency and client accountable.A friendly 'can-do' attitude happy to be part of a close-knit group.Whats nextIf you are interested in the role and have the skills required, we would love to have an initial call. Then we would progress to an in-person interview before potentially asking you to complete a task and/or meeting the wider team. We are looking to fill this job immediately.Please send your CV to hello@wearespoke.co.uk
Job Title
Head of Client Services