Job Title

Role Overview:Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Company Overview:We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels as well as launching our second show this year Lapland Manchester. Key Responsibilities:Customer Service & SupportLead by example in greeting guests and delivering exceptional service in a professional and friendly mannerSupport team members in providing accurate product and experience/show information to guestsAddress escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfactionCoach staff on upselling and cross-selling techniques to drive sales and meet store objectivesSales TransactionsOversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team membersAuthorize refunds, exchanges, and discounts in line with store policiesSupervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tillsEnsure compliance with company standards for financial transactions and securityStock Management & MerchandisingSupervise stock replenishment and ensure merchandising standards are consistently maintainedLead inventory control measures, including loss prevention, and stocktake movement processes between the storerooms and the shopfloorsTrain and guide team members on proper stock handling and merchandising best practicesStore Presentation & MaintenanceEnsure the store is clean, organized, and visually appealing in line with brand standardsOversee the setup of pricing displays and signage, ensuring guidelines are followedMonitor store facilities including till and counter areas and common areas to maintain a welcoming environmentImplement and enforce store opening and closing checklistsHealth & Safety ComplianceMonitor and enforce adherence to company health, safety, and hygiene policiesConduct regular safety checks and address hazards or incidents in a timely mannerTrain staff in loss prevention practices and ensure procedures are followed to minimize shrinkageTeam Leadership & CollaborationSupervise, motivate, and support team members to ensure smooth daily operationsConduct team briefings, delegate tasks, and monitor individual performanceSupport onboarding and training of new staff, promoting a collaborative and productive work environmentStep in to assist in any area of the store as needed, fostering teamwork and flexibilityRequired Experience:Leadership & Communication SkillsCommunicate clearly and confidently with both guests and team members to ensure smooth daily operationsExplain product features, promotions, and store procedures to staff and guests in a clear and engaging mannerActively listen to team and guest feedback, resolving concerns and supporting a positive in-store environmentConfident in leading team discussions, providing feedback, and ensuring all staff are aligned with store goalsStrong Interpersonal & Team Management SkillsMaintain a professional and approachable attitude that fosters a welcoming atmosphere for guests and staffLead by example and promote a collaborative team culture, encouraging mutual support and accountabilityHandle challenging guest interactions with tact and composure, providing guidance to staff as neededCustomer-Centric LeadershipEnsure customer service excellence across the team by monitoring interactions and coaching staff on best practicesStay calm and solution-focused in high-pressure situations, ensuring a smooth and positive experience for guestsAnticipate customer needs and guide the team to respond proactively and professionallyOperational Accuracy & Attention to DetailOversee transaction accuracy and compliance with store policies, including cash (Jingle) handling and till proceduresEnsure store presentation, stock levels, and merchandising meet brand standards through regular checks and team briefingsMonitor expiry dates, pricing, and product quality, assigning follow-ups as necessarySales LeadershipApply upselling and cross-selling techniques personally and coach the team to do the same to meet store sales objectivesProvide regular sales performance updates and feedback to staff to encourage continuous improvementFlexibility & Adaptability Under PressureLead staff through dynamic and fast-paced environments, adjusting workflows and task assignments as neededComfortable adapting to change, last-minute needs, and operational challenges with minimal disruptionSupport quick learning and implementation of new systems, procedures, and product knowledge across the teamProblem Solving & InitiativeResolve stock, staffing, or guest issues independently while escalating major concerns to senior managementFoster a solution-oriented mindset among staff, encouraging initiative and responsibilityMaintain composure while juggling multiple priorities, especially during peak trading hoursTech & Retail Systems ProficiencyConfident in using EposNow system and train and support new staff in their useEnsure accurate transactions and reporting, including use of store-specific currencies or promotional systemsPhysical Stamina & Store ReadinessLead by example during physically demanding shifts, helping to manage stock movement, displays, and floor readinessMaintain high energy and resilience during busy periodsProfessionalism & ReliabilityTrusted to open/close the store, manage daily checklists, and uphold brand and company standardsConsistently punctual and dependable, maintaining a professional appearance and positive brand representationEnforce store policies and procedures, ensuring team compliance at all timesLocation: Ascot - Whitmoor Forest, Ascot, SL5 8BG, or Manchester - Congleton Road, Siddington, Macclesfield, SK11 9JYStart Date: Early October 2025End Date: Mid January 2026Shifts & Availability: as you will be working on a rota basis with the other Duty Manager's, good availability between October 2025- January 2026 is essential.Key Dates: Company Induction Date 18th OctoberTraining period on-site: 31st October - 5th NovemberLive Event Period: 6th November - 24th DecemberPay Rate: 14.50 per hourOne meal per day to be providedComplimentary shuttle bus to site from local train station20% off retail items on selected datesLife at LaplandUK: At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. Passion for the Mission. We are in service to belief. We understand the importance of what we do and its legacy. One Collaborative Company We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves. Driven To Deliver Excellence Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do. Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.