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Job Title: Account ManagerLocation: Birmingham (Field-based with regular travel and weekly office visits to Studley)Salary: Competitive (depending on experience) + Company Car/Allowance + BenefitsContract Type: Full-time, PermanentBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.About the Role:We are working with a leading supply chain services business to assist them in finding an Account Manager to join their field-based team, covering the Birmingham region.This is a client-facing role focused on asset tracking, commercial policy implementation, and customer account development. Youll work directly with customers on-site to conduct audits, stock counts, and ensure all commercial and administrative agreements are fulfilled. Youll also act as a trusted partner to identify growth opportunities, ensure compliance, and deliver excellent service.Key Responsibilities:Customer & Supplier Management:Visit and maintain regular contact with assigned customers and suppliers (renters).Ensure consistent application of commercial, logistic, and financial processes.Educate customers on commercial policies and operational standards.Conduct physical inventories and investigate stock discrepancies.Monitor and manage compliance with user agreements, including payments and stock flows.Make recommendations to meet customer needs and identify opportunities or risks in the market.Process Coordination & Improvement:Coordinate and standardise work processes to maximise customer satisfaction and reduce misuse of services.Investigate customer needs and take action to meet demand.Work with internal teams to coordinate follow-up actions from audits.Propose improvements to enhance service delivery and process efficiency.Reporting & Communication:Provide clear and timely updates on project status, asset usage, and customer compliance.Ensure the conditions of each contract are correctly implemented and monitored.Deliver quality reports on customer performance, market activity, and asset management insights.Key Skills and Experience:Minimum of 3 years experience in a similar account management, asset management, or supply chain role.Strong communication skills both verbal and written.Proficient in Microsoft Office tools.Experience working in logistics or supply chain environments.Confident conducting audits and engaging with customers face-to-face.Person Specification:Team Player Collaborates well with both internal and external stakeholders.Commercially Aware Understands and supports business growth opportunities.Autonomous Able to manage workload independently and take initiative.Flexible Willing to adjust working hours or travel to meet customer needs.Proactive Identifies and resolves issues before they escalate.What Our Client Offers:Company car or car allowance25 days holiday + birthday off4% employer pension contributionPrivate medical insuranceLife assurance (4x salary)Employee Assistance Programme (EAP financial, legal, and mental health support)Discounts programmeFlexibility to adjust hours and conduct occasional weekend visits or overnight staysWorking Hours:Full-time, 40 hours per weekFlexibility required to meet customer schedulesIf youre an experienced Account Manager with a background in logistics or supply chain, and enjoy working in the field with clients, this is an excellent opportunity to join a dynamic and well-supported team. We'd love to hear from you!