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About Fenton & Our VisionRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Fenton is a London-based, direct-to-consumer fine jewellery company founded in 2019. We create high-quality, modern heirlooms designed to last a lifetime jewellery that keeps your love stories alive for generations.Our mission is to transform the 5bn+ European fine jewellery market through transparency, accountability, and honesty. Every Fenton piece is fully customisable online and responsibly crafted, thanks to our global network of gemstone experts operating in countries with highly regulated standards. We also offer our Bespoke service where we work directly with our clients to make their vision a reality.At Fenton, our customers are at the heart of everything we do reflected in over 530 five-star Trustpilot reviews. In 2021, we became the third fine jewellery brand to achieve B Corp certification, and the only one doing so at scale.In recent years, weve expanded our offering with Solar Diamonds (2022), natural diamonds (2023), and most recently, our 14k Everyday Collection (2025).____________________________________________________________________________________About the Role: Sales Team Lead (Concierge)Our Concierge team is where e-commerce meets exceptional service blending the ease of digital retail with the care and expertise of fine jewellery specialists.As Sales Team Coordinator, youll play a pivotal role in ensuring our sales team runs smoothly day-to-day. Youll work closely with our Operations Team Lead and Head of Concierge to drive best-in-class service, streamline workflows, and foster a high-performing, customer-first environment.Were looking for an energetic, proactive and people-focused leader who thrives in a fast-paced, collaborative setting. Youre comfortable with structure but never afraid to roll up your sleeves and embrace change as opportunity.Key ResponsibilitiesManage daily sales priorities and team organisationTake control of meeting business KPIs and contribute to overall business strategy regarding growth and expansionOversee the publishing of morning/afternoon sales updates and pipelinesAllocate customer appointments across the teamProvide on-the-ground insights and trends to internal stakeholdersCo-manage the Saturday rota and time-off schedule (with support from Head of Concierge)Respond to customer enquiries via email, phone, WhatsApp, Instagram, Facebook, and Live Chat always in the Fenton tone of voiceHandle escalations and guide the team in navigating customer challengesSupport ongoing customer management and reengagement strategiesUnderstand and contribute to bespoke pricing and quoting processesLead by example taking customer appointments and ensuring gold-standard follow-upTake ownership of BAU sales rhythm and support process improvementsBe flexible with weekend shifts and bank holiday cover (with time off in lieu provided)What Were Looking ForThis role is for someone who loves sales, meeting lovely clients, who can handle multitasking and who is comfortable mixing tradition retail with e-commerce with growing an exciting brand. 2-3 years of success in luxury or high-end sales, with a proven track record of achieving targetsExperience in a start-up or a retail shop-floorStrong interest in fine jewellery and gemmology (GIA or Gem-A qualifications preferred)A clear understanding of and enthusiasm for Fentons brand valuesExcellent communication skills, both written and verbalConfident in prioritising, decision-making, and supporting othersComfortable with digital tools such as Slack, WhatsApp, Instagram, Trengo, Excel, and moreA proactive, positive attitude and a genuine desire to grow and developThis is a full-time role based in our Mayfair office, with min. 2 working Saturdays per month. This is on a rotational basis and time off in lieu is given ahead of Saturday workingUK work authorisation is essentialBenefitsA competitive annual salary - we do not work on individual commission25 days holiday per year & equivalent bank holiday days offPrivate health insurance and mandatory pension contributionsComprehensive career growth trajectory with clear milestones to reach each stepGenerous employee discounts on Fenton jewellery - and a manicure allowance!A modern office space in Bond Street with a great cultureCompany drinks, activities, and outingsA social, intelligent, and highly driven team supporting youApplication Next Steps:Please apply with a CV via LinkedIn or directly to lily@fentonand.co________________________________________________________________________________________________Find out more about Fentonon instagram @fentonandco and www.fentonand.co.Or read more here: Fenton in The Times, Fenton in Courier & Fenton in The Telegraph.Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status.