Job Title

Tech Support & Implementation SpecialistFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. UK (Remote or Hybrid, its up to you!) Competitive base salary based on experienceOur Perks Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service Flexible working in a choice-first environment - we trust the way you want to work! Work From Home Allowance, which renews every two-years 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave Optional Healthcare Plan Life & income protection (Location dependent) Employee Assistance Programme (UK Only) The opportunity to share in the companys success through options If youre in London, a dog-friendly office with great classes, events, and a rooftop terrace The Role Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next.We're now looking for a talented Tech Support & Implementation Specialist to join the team! What you'll be doing:Youll provide responsive technical assistance to customers while supporting the implementation and onboarding of new accounts. This means you will:Play a critical role in bridging day-to-day customer success delivery with backend operations and engineering supportOwn resolution of platform issues and support ticketsManage implementation milestones and onboarding activitiesPartner with Product & Engineering to triage escalationsMaintain documentation and implementation playbooks What youll need:Ideally 2 to 5 years experience in SaaS support or implementationFamiliarity with CX or feedback tools is preferredData analysis experience and confidence in a data-driven environmentSolid experience in technical troubleshootingProject management skillsInternal and external stakeholder collaboration Our Values We are obsessed with experience We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.We believe in the power of trust Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.We act as responsible owners Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.We share a passion for growth & progress On every level, were motivated by taking on new challenges even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.We set our ambitions high but stay humble We've come together to build a product and a category thats never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.We believe the right team is the key to success At Chattermill weve learned that all our important achievements have been the result of the right people collaborating together thats why we need you to apply today! Diversity & Inclusion We want to enable exceptional experiences for everyone, and to achieve this we need everyones voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they dont meet 100% of the listed requirements we believe in potential and will happily consider all applications based on the skills and experience you have, wed love to be part of your growth and we encourage you to apply!#customersupport #techsupport #implementation #onboarding #saas #saassupport