Certain Advantageis hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Job Title: Customer Service Advisor Location: Huyton, Liverpool (Office-Based)Salary: 25,000 26,000 per annum (DOE) + BonusContract: Temp to PermHours: Monday to Friday, 9:00am 5:00pm (37.5 hours per week)About the Role: This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.This position is ideal for someone with previous telephone or customer service or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.Key Responsibilities:Handle a high volume of incoming calls and email enquiries from customers efficiently and professionallyProvide accurate information, resolve queries, and ensure customer satisfactionRecord and update customer details and interactions using internal systems - CRMIdentify and pass potential sales opportunities or leads to the sales teamMaintain high service standards and meet daily service level targetsWork collaboratively with team members to support business objectivesDeliver a positive customer experience at every touchpointEnsure progress chasing and CRM ManagementRequirements:Previous experience in a customer service, telephone-based or call centre roles are essentialGrowth mindset the business is growing someone who wants to be part of the journey as they expandSolutions focusedand customer centricThe customer at the heart of all interactionsTeam player who can pivot and support the team when needed.Excellent communication skills, both verbal and writtenConfident using IT systems and managing customer databasesStrong attention to detail and organisational skillsAbility to manage workload effectively in a busy, fast-paced environmentProactive, reliable, and has to ability to go from reactive to proactiveWhats in it for you?Competitive salary with a team performance-related bonusFull-time, stable position with growing business that can offer progressionOffice-based role with a friendly, professional teamOpportunity to gain further experience and develop your customer service skillsWorking with Certain Advantage We go the extra mile to find the best people for the job. If youre hunting for a role where you can make an impact and grow your career, well work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isnt for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Job Title
Customer Service Advisor