Job Title

Insurance Product ExecutiveThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Location: Hybrid 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or SussexSalary: 30,000 35,000 per annum + excellent benefitsPermanent, Full TimeProduct, Insurance, Customer Insight, Travel Cover, Contact Centre Experience EssentialOur client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.OverviewThis role sits within the Insurance & Financial Services function and focuses on the development, improvement and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expertbalancing technical accuracy with empathy for member needs.Working across departments, youll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. Youll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.Essential CriteriaStrong understanding of insurance productsideally travel, health or niche coverExperience supporting regulated products (FCA knowledge a plus)Analytical mindset with experience reviewing claims data, trends and feedbackEmpathy-led, member-focused approachExcellent communication skills, both written and verbalDetail-driven, organised and confident using tools like Google WorkspaceExperience in product support, technical customer service, or a similar roleTo apply, please send your CVDue to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.