Job Title

Company DescriptionWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Voted the Best Company To Work For in Car Finance three times in a row, DSG Group is a collective of forward-thinking brands and investments, which specialises in UK auto finance and focuses on compliant technology-driven delivery. During our 35 years in the industry, we have remained at the forefront of technological innovation, thanks to the ongoing development of our systems and software.We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in providing fair outcomes to our automotive finance customers when they have problems with their cars.Role DescriptionThis is a full-time role for a Complaints Advisor/Senior Complaints Advisor at DSG Finance. The role is based in Stockport but allows for some remote work. The Complaints Advisor will be responsible for liaising with our motor retailer and lender partners to resolve customer complaints about vehicle quality in line with current regulatory and legal frameworks.You will need:Excellent customer service and problem-solving skillsStrong communication and interpersonal skillsExperience in complaint handling and resolutionAbility to work well in a team and independentlyAttention to detail and accuracy in documentationExperience in an FCA Regulated environment and /or Motor Retail experienceWe offer:A competitive salary between 26k and 35k depending on experienceGreat benefits including enhanced holiday, family private medical insurance and the chance to host guests in our box at the Co-op ArenaOpportunity to work some of your time from home when you have completed training