About the RoleThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Futuria is at the forefront of agentic AIdesigning and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team.This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent beforebut if you've worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value.Youll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration.Key ResponsibilitiesPartner directly with clients to deeply understand their use cases, goals, and operational workflowsDesign, configure, and deploy agentic AI teams tailored to each business challengeTest and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracyTroubleshoot bugs, flag usability issues, and identify product gapscollaborating closely with engineering and product teamsRecommend enhancements and new features to improve platform capability and customer outcomesWork with relational databases and structured data to inform agent decision logic and configurationsLead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignmentAbout YouWere looking for someone who thrives in uncharted territory. You enjoy solving problems that dont come with instructions, and you're excited by the chance to shape something new.Essential:Strong ability to translate business needs into real-world solutions in a client-facing roleComfortable working in technical domains, learning new tools, concepts, and terminology quicklyExperience with configurable platforms, automation tools, or AI-based applicationsExcellent communication skills, with the ability to lead engaging demos and workshopsAnalytical mindset with strong attention to detail during testing and refinementDesirable:Exposure to GenAI or Agentic AIprofessionally or through personal explorationExperience influencing product roadmaps or feature developmentBackground in business analysis, solution consulting, technical sales, customer support, or implementation rolesExperience working across departments on enterprise software or AI solutionsFamiliarity with frameworks like Value Stream Mapping or Lean Process OptimisationSuccess MetricsDeliver well-functioning agent teams that consistently meet or exceed client expectationsIdentify and communicate bugs or enhancement opportunities clearly and in a timely mannerAct as a trusted translator between clients and technical teams to drive improved outcomesHelp enable repeatable onboarding and configuration processes through knowledge sharing and documentationWhy Join Us?Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborateWork on cutting-edge AI products that create measurable impact in the real worldThrive in a collaborative, curious, and innovation-first cultureEnjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in LondonCompetitive salary and benefits package
Job Title
Client Success Engineer