On behalf of our client, a tech-led, award-winning company who is driving a change in the parking industry and reimagining urban mobility, we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team.To be considered for an interview, please make sure your application is full in line with the job specs as found below.Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloittes Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, theyre scaling rapidly.Role Overview: This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist, you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues.Key Responsibilities:Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk.Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the companys service estate.Fast-Paced Problem Solving: Manage multiple cases simultaneously, adapting to a dynamic and multi-faceted environment.Collaborative Approach: Work closely with different departments to ensure seamless issue resolution and customer satisfaction.Skills & Qualifications:Strong Written Communication: Excellent written English skills, ensuring clear and professional customer interactions.Customer Support Experience: Proven background in a customer-facing role, with a passion for problem-solving and delivering exceptional service.Team Player: Ability to collaborate with different teams and systems to find effective solutions.Adaptability: Capable of managing a fast-paced workload and handling diverse inquiries with efficiency.What They Offer:Hybrid Work Environment: Work 2-3 days per week from the office in Croydon, with flexibility to work remotely.Competitive Salary: Entry-level position offering a gross salary of 25,400 per year.Structured Training: Comprehensive training provided to ensure success in the role.Career Development: Opportunities for growth and advancement within the company.Team Culture: Weekly team lunches on Mondays and regular company social events, fostering a collaborative and enjoyable work atmosphere.Dynamic Start-Up Environment: The chance to work at one of the UKs top startups, making a tangible impact in a company that is shaping the future of urban mobility.Why Join?This role offers a chance to join a company at the forefront of transforming its industry. With a focus on innovation, accuracy, and operational excellence, this position is perfect for individuals eager to learn, grow, and contribute to the success of a dynamic team. If youre a motivated individual with a keen eye for detail and a willingness to learn, apply today and take the first step in your career!
Job Title
Client and Customer Support Specialist