Job Title

Job summary We are looking for a confident and experienced leader to oversee the reception team and daily operations of our Bolton clinic. This key role ensures the smooth running of bothABL Health and Laserase , managing the building facilities, reception services, and administration. This role requires a strategic thinker with excellent leadership, communication, and problem-solving skills to oversee reception services, clinic coordination, and building management. The role includes providing cover for evenings and weekends as required, including during periods of receptionist absence due to annual leave or sickness. Main duties of the job As the Clinic & Office Manager, you will play a key leadership role in overseeing the day-to-day operations of the Bolton office, ensuring a welcoming, professional, and efficient environment for clients, visitors, and staff. You will manage a small team of reception and clinic staff, handling rota planning, performance oversight, and ensuring cover for holidays and sickness. Responsibilities include reception and customer service, responding to all communication channels (phone, email, social media, and in-person), managing appointment bookings, and supporting seamless service delivery. You will also oversee stock control, facilities management, and financial administration, including petty cash, clinic payments, and reconciliation tasks in line with company policies. A key part of the role involves ensuring compliance with policies, health and safety, and regulatory requirements, including CQC support. You will lead the clinics marketing and promotional activities, managing the website and all social media platforms (Facebook, Instagram, etc.) with engaging content and campaigns to increase brand visibility and client engagement. Strategic development is also key youll identify opportunities for service improvement, proactively resolve issues, and drive a high-quality client experience. As a keyholder, youll be responsible for opening and securing the premises, helping ensure smooth clinic operations throughout. About us ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders. Details Date posted 15 May 2025 Pay scheme Other Salary £24,500 to £26,500 a year Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number E0343-25-0010abl762 Job locations 71 Redgate Way Farnworth Bolton BL4 0JLJob description Job responsibilitiesMain Duties and Responsibilities: Team LeadershipManage a small reception and cleaning team to maintain a welcoming and efficient environment. Clinic OperationsOversee the day-to-day functioning of the clinic, ensuring seamless service delivery. Reception & Customer ServiceHandle enquiries, welcome visitors, and support clients in a professional and friendly manner. Stock & Facilities ManagementMonitor and replenish clinic supplies, manage utilities, and coordinate cleaning schedules. Financial AdministrationSupport financial reconciliation and administrative tasks in line with company policies. Regulatory ComplianceAssist with CQC preparation, policy updates, and record maintenance under clinical guidance. Marketing & PromotionManage social media and content creation to promote clinic services. Keyholder ResponsibilitiesEnsure the building is securely opened and closed each day. Clinic & Office ManagementEnsure the smooth and secure operation of the Bolton office, maintaining a welcoming environment for clients, visitors, and partners. Client Engagement & EnquiriesHandle all communication channels (phone, email, website, social media, and in-person), providing accurate information on Laserase and ABL Health services. Appointment CoordinationOversee and support the booking of appointments, ensuring staff availability and efficient service delivery. Team LeadershipManage reception and clinic staff, including rota planning, holiday 'sickness cover, stock control, meetings, and performance oversight. Financial AdministrationHandle clinic payments, petty cash, banking, and company credit card reconciliation in line with policies. Compliance & SafetyMaintain clinic policies, procedures, and health 'safety records, ensuring compliance with local regulations. Marketing & Client EngagementUpdate the Laserase website, enhance service accessibility, and optimize enquiry-to-consultation conversions. As part of the role, you will be responsible for managing Laserases social media presence across all platforms, including Facebook and Instagram. This includes creating engaging content, scheduling regular posts, responding to comments and messages, and helping to grow and maintain an active online community. You will play a key role in promoting the clinics services, sharing updates and campaigns, and ensuring our brand voice is consistent and professional across all digital channels. Experience with social media tools and a creative approach to digital engagement would be highly beneficial. Strategic DevelopmentIdentify opportunities for service improvements, proactively solving challenges and enhancing client experiences. What Were Looking For: Results driven mindsetYou strive to exceed targets and continuously improve service delivery. Problem solving skillsYou identify challenges, analyse root causes, and implement effective solutions. Critical thinkingYou take a structured, logical approach to organizing work and planning clinics. Strong leadershipYou inspire and support your team, ensuring a positive and efficient workenvironment . Excellent communication skillsYou confidently engage with staff, clients, and stakeholders. Project management expertiseYou manage tasks effectively, track progress, and drive initiatives forward. Creativity & innovationYou bring fresh ideas to enhance client experiences and service accessibility. This is a fantastic opportunity for a motivated and hands-on leader to make a meaningful impact in a dynamic healthcare setting. Our Values: The post holder will be expected to operate in line with our workplace values which are: People Powered Bold Effective Thoughtful Job description Job responsibilitiesMain Duties and Responsibilities: Team LeadershipManage a small reception and cleaning team to maintain a welcoming and efficient environment. Clinic OperationsOversee the day-to-day functioning of the clinic, ensuring seamless service delivery. Reception & Customer ServiceHandle enquiries, welcome visitors, and support clients in a professional and friendly manner. Stock & Facilities ManagementMonitor and replenish clinic supplies, manage utilities, and coordinate cleaning schedules. Financial AdministrationSupport financial reconciliation and administrative tasks in line with company policies. Regulatory ComplianceAssist with CQC preparation, policy updates, and record maintenance under clinical guidance. Marketing & PromotionManage social media and content creation to promote clinic services. Keyholder ResponsibilitiesEnsure the building is securely opened and closed each day. Clinic & Office ManagementEnsure the smooth and secure operation of the Bolton office, maintaining a welcoming environment for clients, visitors, and partners. Client Engagement & EnquiriesHandle all communication channels (phone, email, website, social media, and in-person), providing accurate information on Laserase and ABL Health services. Appointment CoordinationOversee and support the booking of appointments, ensuring staff availability and efficient service delivery. Team LeadershipManage reception and clinic staff, including rota planning, holiday 'sickness cover, stock control, meetings, and performance oversight. Financial AdministrationHandle clinic payments, petty cash, banking, and company credit card reconciliation in line with policies. Compliance & SafetyMaintain clinic policies, procedures, and health 'safety records, ensuring compliance with local regulations. Marketing & Client EngagementUpdate the Laserase website, enhance service accessibility, and optimize enquiry-to-consultation conversions. As part of the role, you will be responsible for managing Laserases social media presence across all platforms, including Facebook and Instagram. This includes creating engaging content, scheduling regular posts, responding to comments and messages, and helping to grow and maintain an active online community. You will play a key role in promoting the clinics services, sharing updates and campaigns, and ensuring our brand voice is consistent and professional across all digital channels. Experience with social media tools and a creative approach to digital engagement would be highly beneficial. Strategic DevelopmentIdentify opportunities for service improvements, proactively solving challenges and enhancing client experiences. What Were Looking For: Results driven mindsetYou strive to exceed targets and continuously improve service delivery. Problem solving skillsYou identify challenges, analyse root causes, and implement effective solutions. Critical thinkingYou take a structured, logical approach to organizing work and planning clinics. Strong leadershipYou inspire and support your team, ensuring a positive and efficient workenvironment . Excellent communication skillsYou confidently engage with staff, clients, and stakeholders. Project management expertiseYou manage tasks effectively, track progress, and drive initiatives forward. Creativity & innovationYou bring fresh ideas to enhance client experiences and service accessibility. This is a fantastic opportunity for a motivated and hands-on leader to make a meaningful impact in a dynamic healthcare setting. Our Values: The post holder will be expected to operate in line with our workplace values which are: People Powered Bold Effective Thoughtful Person Specification Qualifications EssentialManagement qualification or equivalent experience managing a team and achieving agreed outcomes Experience EssentialExperience ofworking in reception/administrationin Healthcare Services Clinic management - with an understanding of the importance of confidentiality and record keeping Demonstrate ability to prioritise workstreams Clear understanding and experience of Confidentiality and Information Governance DesirableCQC inspection preparation experience. Report writing skills - to assess and evidence progress Building management experience. Financial administration and reconciliation experience. Person Specification Qualifications EssentialManagement qualification or equivalent experience managing a team and achieving agreed outcomes Experience EssentialExperience ofworking in reception/administrationin Healthcare Services Clinic management - with an understanding of the importance of confidentiality and record keeping Demonstrate ability to prioritise workstreams Clear understanding and experience of Confidentiality and Information Governance DesirableCQC inspection preparation experience. Report writing skills - to assess and evidence progress Building management experience. Financial administration and reconciliation experience. Employer details Employer name ABL Health Ltd Address 71 Redgate Way Farnworth Bolton BL4 0JLEmployer's website(Opens in a new tab) Employer details Employer name ABL Health Ltd Address 71 Redgate Way Farnworth Bolton BL4 0JLEmployer's website(Opens in a new tab)#J-18808-Ljbffr