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Job Title:Complaints SpecialistDo you have the right skills and experience for this role Read on to find out, and make your application.Location:Hybrid in Rochesteror remote in united kingdomThis is a great opportunity to join afinancial planning firmwithin the Compliance Department, reporting directly to the Compliance Director. In this role, you will investigate and resolve pension advice and service-related complaints with accuracy and efficiency, while managing all aspects of the organisations complaints policies, procedures, and processes.Key ResponsibilitiesComplaint Management: Handle end-to-end complaint processes from initial acknowledgment through resolution, including redress calculations and escalations to the Financial Ombudsman Service (FOS).Root Cause Analysis: Conduct root cause analysis for complaints, escalating issues and providing actionable solutions to improve processes.Professional Communication: Liaise with the FOS, Professional Indemnity insurers, and third-party outsourcers, coordinating as needed for Defined Benefit (DB) redress calculations.Data and Reporting: Prepare data and management information (MI) reports for internal committees and regulatory reporting.Skills RequirementsQualifications:DipFA Level 4 required(AF7 beneficial).Experience:At least 3 years in a similar complaints roleinwealth managementor financial planning, withpension advice expertise.Complaint Handling Expertise: Experience with redress calculations, FOS escalations, root cause analysis, MI production, and regulatory reporting.