Job Title

Customer Support Unit AdministratorLocation: HarlowSalary: 22,932-24,000 DOE (Depending on Experience)Full-time | Permanent - fixed term 12 monthsWorking pattern: 35 hours per week, Monday-Friday, 9am-5:00pmIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We're looking for an Administrator to support our Central Support Unit team on a 12-month fixed term contract.Job summary:As an administrator, you will be handling a first line response for all external and internal clients, including telephone and emails. You will be required to provide administrative support to the management team and field agents and be part of the first line telephony response for Dealers and Policy Holders.What youll do:Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and writtenAny clerical/administration tasks which may be required to support the management teamAdministration support to Sales agents/DealersDeal with all general enquiries within your agreed level of knowledge from Field team, Policyholders and DealersProcessing of all policy transfersWork with external stakeholders to understand the issue with the service, function or the product providedLiaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the front-line support tickets and provide solutions for all clientsEnsure that proposed business processes are in line with best practises from an insurance and financial perspectiveAssist with the change management during the transformation phaseProvide professional corporate image to all company contactsEffective allocation of company correspondence (written/oral)All aspects of SMART UK business/systems.Other reasonable duties as required.What youll bring:Skills and competenciesA confident self-starter with the ability to build effective relationshipsAn effective communicator both written and oralResilient under pressure and comfortable in a changeable, fast paced environmentThe drive and determination to achieve goalsTeam player - able to work on own initiative, as well as part of a teamTarget driven able to work to achieve key performance indicators and service level agreements set for the teamWhat were looking for:Essential:Basic knowledge of Microsoft packagesGood understanding voice/soft skillCustomer service experienceExperience in an administrative role and/or environmentPreferred:Experience in an FCA regulated environmentUnfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.Join AutoProtect Group and Shape the Future:Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.Our diverse business includes four key branches:AutoProtect: Recognised for its outstanding warranties and value-added insurance products.Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.iComply: Specialised compliance consultancy serving the automotive sector.We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.Discover our vision and values at Careers - Our Vision (autoprotect.co.uk)Please note we are not working with agencies at this time.