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Join to apply for theCustomer Service Administratorrole atNeighbourly 1 day ago Be among the first 25 applicants Join to apply for theCustomer Service Administratorrole atNeighbourly The purpose of the role is to provide first class administrator support to our franchise network, with every step of the customer journey, from recording the sales turnover to processing orders and liaising with key suppliers.Logging and tracking network turnover and matching customer contracts to goods orders. Approving orders, resolving queries, making amendments, and obtaining quotations suppliers. Processing orders daily, in a timely fashion upon receipt of payment and sending purchase orders to suppliers. Sending out estimated delivery dates to the network. Sending out dispatch confirmations. Credit control – maintaining communication with the franchise network to process customer goods orders within 26 days of the sale date. Reporting damaged and missing items and keep daily log. Log receipt of completion certificates. Dealing with customer complaints and general telephone queries. Ordering flowers and gifts for network. Sending out franchise agreements. Organising and setting up conference facilities for our training days and meetings. Any other reasonable duty that falls within your capabilities.ExperiencePrevious experience in an administration role. Basic financial administration experience beneficial. Experience using the full Microsoft Suite. Previous experience of working with a CRM beneficial.Skills / KnowledgeStrong communication skills. Ability to build and maintain fantastic working relationships with colleagues, our franchise network and suppliers. Excellent customer service skills. Exceptional time management and organisational skills. Calm, polite and professional telephone manner with the ability to deal with franchisee and customer issues quickly and efficiently. Attention to detail. Ability to work independently and within a team. Ability to work to deadlines. Self-motivated with a desire to learn.BrandDDR UK Dream Doors Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Other Industries Consumer Services Referrals increase your chances of interviewing at Neighbourly by 2x Sign in to set job alerts for “Customer Service Administrator” roles.Oxford, England, United Kingdom 1 month ago Oxford, England, United Kingdom 14 hours ago Milton Keynes, England, United Kingdom 3 days ago Northampton, England, United Kingdom 3 weeks ago Moreton-In-Marsh, England, United Kingdom 9 hours ago Milton Keynes, England, United Kingdom 1 day ago Northampton, England, United Kingdom £26,200.00-£26,200.00 3 weeks ago Northampton, England, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 3 days ago Northampton, England, United Kingdom £28,800.00-£32,000.00 3 weeks ago Clifton Upon Dunsmore, England, United Kingdom 3 weeks ago Sywell, England, United Kingdom 2 months ago Milton Keynes, England, United Kingdom 2 weeks ago Oxford, England, United Kingdom 6 days ago Customer Service Coordinator - 15 month FTCOxford, England, United Kingdom 3 weeks ago Banbury, England, United Kingdom 5 days ago Oxford, England, United Kingdom 2 weeks ago Evening Document Production Specialist (Remote, Part Time - 4pm to 9pm)Customer Service & Stock Allocation AssistantMilton Keynes, England, United Kingdom 1 day ago Customer Service Administrator - 9 months SecondmentNorthamptonshire, England, United Kingdom 1 week ago Administrator and Health Care Support WorkerOxford, England, United Kingdom 2 days ago Customer Service Advisor - Product SupportMoreton-In-Marsh, England, United Kingdom 3 weeks ago Buckingham, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 1 week ago Data Quality Case Administrator (South Central) (Ref: 6632)Bicester, England, United Kingdom 4 days ago Northampton, England, United Kingdom 5 days ago Milton Keynes, England, United Kingdom 5 days ago Long Hanborough, England, United Kingdom 1 week ago Oxford, England, United Kingdom 1 day ago Customer Service Advisor - Product SupportNorthampton, England, United Kingdom 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr