This fintech is shaking up the way people spend abroad.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange.With rapid growth since launch, theyre expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.This fintech is shaking up the way people spend abroad.Their unique travel debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange.With rapid growth since launch, theyre expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.The Role Youll play a key role in ensuring smooth daily operations, providing top-notch customer support, and working closely with Compliance and Risk to keep things running securely.If youre ambitious and looking for a role with real growth potential, this is the one for you.What youll be doing Providing exceptional customer support across phone, email, live chat, and social media Helping onboard business customers, including KYC, PEP, and Sanction checks Monitoring high-risk transactions and supporting due diligence processesInvestigating fraud cases, disputes, and chargebacks Reviewing and responding to customer feedback, complaints, and escalations Working with the team to improve processes and enhance the customer experience What theyre looking for Excellent communication skills (written & verbal) Proactive, problem-solving mindset Strong attention to detail Ability to multitask and thrive in a fast-paced environment Experience in customer support (bonus if in fintech, risk, or compliance but not a pre-requisite) Perks & Benefits 25 days holiday bank holidays Private health insurance Pension scheme Juno employee benefits A fast-growing fintech where you can make an impact
Job Title
Customer Ops & Compliance Executive | the next Monzo