Job Title

```html About the CompanyThe Customer Support Team are an important team at the very forefront of the customer journey with BuildStore. The team deals with all mortgage offers, interim release of mortgage funds and they also monitor the progress of customer projects. In addition to this they need to build a strong relationship with our clients and lenders.About the RoleThe main objective of the role is to build a rapport with every customer and provide excellent (5star) customer service. Every interaction is important and offers the opportunity to leave a positive lasting impression.ResponsibilitiesExcellent customer service skills and experienceFollow team processes with a high level of accuracyProactively keep in touch with clientsLiaise with key stakeholders throughout the journey, including solicitors, intermediaries and lendersPlanning and organising workload effectively to meet client expectationsExcellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systemsAchieve daily, weekly, monthly objectives & KPIs as set by your ManagerMaximise cross sale opportunities across the businessEnsure client data is dealt with, securely & accurately in line with company standards and General Data Protection Regulation. QualificationsThis role demands a professional individual with excellent telephone skills, ideally with mortgage and financial services experience, an ability to identify cross-sale opportunities and potential solutions for clients plus excellent customer service and communication skills. The individual will be a self-motivated, enthusiastic, proactive team player who is personable and can build good relationships with colleagues and clients alike.Required SkillsExcellent customer service skillsStrong communication skillsAbility to build relationshipsProactive and self-motivated Preferred SkillsExperience in mortgage and financial servicesAbility to identify cross-sale opportunities Pay range and compensation packageStarting Salary £23,000-£25,000 (based on experience)Equal Opportunity StatementBuildStore is committed to diversity and inclusivity in the workplace.```