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Join to apply for theCustomer Engagement Consultantrole atGold-Vision CRM 1 week ago Be among the first 25 applicants Join to apply for theCustomer Engagement Consultantrole atGold-Vision CRM Get AI-powered advice on this job and more exclusive features. We are looking for a Customer Engagement Consultant to join the Gold-Vision team to support new and existing customers. You’ll be part of our Professional Services team, responsible for delivering training and consultancy to help our customers get the most from our software and services. You are self-motivated, willing to learn and understand the value of delivering a high-quality customer experience to build long-term customer relationships. Role Overview We are looking for a Customer Engagement Consultant to join the Gold-Vision team to support new and existing customers. You’ll be part of our Professional Services team, responsible for delivering training and consultancy to help our customers get the most from our software and services. You are self-motivated, willing to learn and understand the value of delivering a high-quality customer experience to build long-term customer relationships. What we are looking for This is a great opportunity for a driven, vibrant individual, with a passion for excellence and quality, looking for a multi-skilled role predominantly providing customer training and consultancy services. You will bring these skills to Gold-Vision: Excellent communication, presentation and interpersonal skills, both verbal and written. An ability to build rapport and trust with customers, prospects and internal team members. Attention to detail and the ability to simplify complex concepts. A proactive mindset with a willingness to learn and grow within the role. Understanding of different communication styles and the ability to tailor training to different levels. Confidence interacting across all levels of a customer hierarchy from juniors to business leaders. Effective time management and the ability manage multiple tasks. Understanding of business processes related to sales, forecasting, customer service and marketing. Experience of delivering software training, or pre- or post-sales consultancy. Some familiarity with CRM, ERP, or similar software is a bonus. A passion for helping customers succeed and a focus on improving the experience of the customer. Role Description Your day-to-day will involve: Delivering training and consultancy to our customers, aligned with their business processes and goals. This will involve tailored training for new and existing customers with a focus on fostering team engagement and user adoption. Engaging with existing customers face-to-face, via Teams, phone and email, building and strengthening relationships. Providing consultancy and configuration services to our customers. Co-ordinating with teams across the business to ensure client needs are met and services are delivered effectively. Developing and maintaining expert level knowledge of Gold-Vision products and services. About Gold-Vision We are a UK-based team of knowledgeable software and business experts creating simple to use, yet highly customizable software, backed by 5-star support. We provide high quality services to our customers, becoming a trusted partner in the process of deploying and improving their systems and business processes. Other Details This position offers a hybrid work model, combining regular in-office days at our West Haddon, Northamptonshire office with remote work. Travel to customer sites will be required, with expenses paid for business mileage. There is the potential requirement to provide out-of-hours professional services for international customers as required. Your own car is necessary, with full driving licence and willingness to travel nationwide. Additional Job Description Additional Job Description Years Experience Required: 1-2 years experience in a training or customer engagement role. Technical Expertise: Strong experience working with MS office toolset, especially Excel Experience performing data processing including import, data cleansing, and transformation Some experience working with databases ( MS SQL Server ) would be highly desirable ( but not essential ) Demonstratable strong experience working with line-of-business web applications ( CRM, ERP, CMS, Accounts) Experience working with other CRM products essential Experience working with Accounting systems / ERP highly desirable Integration tooling experience highly desirable Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Gold-Vision CRM by 2x Sign in to set job alerts for “Customer Specialist” roles.Corby, England, United Kingdom 1 month ago Northampton, England, United Kingdom £28,800.00-£32,000.00 3 weeks ago Sywell, England, United Kingdom 2 months ago Northampton, England, United Kingdom 3 weeks ago Northampton, England, United Kingdom 1 week ago Northampton, England, United Kingdom £24,500.00-£24,500.00 3 weeks ago Northampton, England, United Kingdom 11 months ago Northampton, England, United Kingdom 3 days ago Northampton, England, United Kingdom 2 days ago Northampton, England, United Kingdom 1 week ago Northampton, England, United Kingdom 2 weeks ago Northamptonshire, England, United Kingdom 4 weeks ago Global Knowledge Base Content Specialist IIIDaventry, England, United Kingdom 1 month ago Business Support Officer - Community TeamNorthampton, England, United Kingdom 2 weeks ago Northamptonshire, England, United Kingdom £45,000.00-£45,000.00 4 weeks ago Wellingborough, England, United Kingdom 2 weeks ago Northampton, England, United Kingdom 1 week ago Northampton, England, United Kingdom £30,000.00-£35,000.00 1 month ago Marketing and Content Specialist - Freelance / Rolling ContractNorthampton, England, United Kingdom 1 month ago Northampton, England, United Kingdom 2 weeks ago Wellingborough, England, United Kingdom 21 hours ago Northamptonshire, England, United Kingdom 2 days ago Northampton, England, United Kingdom 1 week ago Administrator - Specialist Palliative Care Central London Community Healthcare NHS TrustWatford, England, United Kingdom 1 month ago Northampton, England, United Kingdom 4 days ago Swan Valley, England, United Kingdom 3 weeks ago Business Support Officer - LD/Review Team (FTC)Northampton, England, United Kingdom 2 weeks ago Daventry, England, United Kingdom 2 months ago Customer Delivery Driver - Victoria Park SuperstoreWellingborough, England, United Kingdom 1 week ago Northampton, England, United Kingdom 4 weeks ago Business Support Assistant (Southfields)Northampton, England, United Kingdom 2 weeks ago Irthlingborough, England, United Kingdom 1 day ago Northamptonshire, England, United Kingdom 5 hours ago Northampton, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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