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2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are seeking a highly organised and proactive Head of returns to lead and oversee the operations of our Returns Department, ensuring efficient processes and exceptional service delivery. The successful candidate will handle wholesale and retail returns processes, liaise with customers and teams, and ensure compliance with regulatory obligations. This role requires strong problem-solving skills, excellent communication abilities, and attention to detail to maintain smooth workflows and customer satisfaction. Key Responsibilities - Collecting from the warehouse parcels with wholesale and retail customer returns. - Updating progress in spreadsheets. - Wholesale Returns: checking devices, matching customer orders, issuing replacements/credit notes, and dealing with customers according to ongoing cases. Cooperating with a sales team. - Retail returns: checking devices, matching orders, cooperating with the retail customer service team - Preparing devices that need to be re-stocked. - After customers request to create return labels as per customer requests - Checking if a raised free-of-charge invoice has been combined with the next customer order. - Checking and recording all samples received and passing it to the right department depending on the parcel content. - If the warehouse team is struggling with a higher quantity of orders or deliveries – helping with basic tasks or working on goods in with one of the senior staff. - Liaise with the sales director and the admin team regarding the rebates. - Issuing a credit note for all missing items for the orders. - Liaise with suppliers regarding manufacturing faults on the products. - Preparing paperwork for all products which we send back to suppliers due to recall or sale or return process. Checking if we received all credits accordingly. - Currently working to set 2 obligatory compliance schemes WEEE and Batteries, once all set following guidance from the Environment Agency and Producer Compliance Scheme. Additional Responsibilities 1. Production Scheduling and Coordination - Assist in creating and maintaining production schedules to ensure the timely delivery of products. - Communicate production plans and updates to relevant departments, including procurement and warehouse teams. - Monitor daily, weekly, and monthly production activities and address scheduling conflicts or delays. - Oversee the preparation of ingredients, the mixing process and bottling operations 2. Documentation and Record-Keeping - Maintain accurate records of production data, including batch records, production volumes, and inventory usage. - Prepare and manage production reports - Ensure proper documentation for audits, including compliance records and safety logs. - ISO 9001 ensure that all processes are followed, including filing all documentation, arranging and conducting internal and external audits, and liaising with all issues raised by auditors. 3. Inventory Management - Oversee the inventory of raw materials (e.g., nicotine, flavours, PG/VG), packaging materials, and finished goods. - Coordinate with procurement teams to ensure the timely sourcing of materials without overstocking. - Optimise resource allocation to minimise waste and reduce costs. - Ordering all raw materials 4. Compliance and Regulatory Support - Ensure all production records meet regulatory requirements (e.g. TPD). - Assist in preparing documentation for regulatory inspections and audits. - Assist in preparing artworks for new products, ensuring that all meet CLP requirements - liaise with ADACT Medical, a compliance agency 5. Communication and Coordination - Act as a liaison between production teams and other departments. - Communicate updates or changes in production schedules to all relevant stakeholders. - Address administrative inquiries from the production team and escalate issues when necessary. 6. Reporting and Analysis - Generate and analyse production performance reports to identify trends, inefficiencies, and areas for improvement. - Provide regular updates to production managers on key performance indicators such as production rates, downtime, and labour utilisation. - Assist in budgeting and cost analysis for production activities. Job Type: Full-time Schedule: Monday to Friday, 9 - 6 Job Type: Full-time On-site parking Schedule: Day shift Monday to Friday Seniority levelSeniority level Director Employment typeEmployment type Full-time Job functionJob function Education and Training Industries Wholesale Referrals increase your chances of interviewing at Flawless UK Vape Distribution LTD by 2x Sign in to set job alerts for “Head of Department” roles.Leicester Forest East, England, United Kingdom 3 weeks ago Derby, England, United Kingdom 2 weeks ago Piccadilly, England, United Kingdom 2 weeks ago Building Operations Director (Facilities Management)Loughborough, England, United Kingdom 4 days ago Speech and Language Therapy Service ManagerCoventry, England, United Kingdom 4 weeks ago City Of Leicester, England, United Kingdom 1 day ago Burton Upon Trent, England, United Kingdom 1 week ago Head of Department for Design TechnologyNottingham, England, United Kingdom 4 days ago Technical Manager - Household ElectricalsCoventry, England, United Kingdom 2 weeks ago Head of Criminal Department (Duty Solicitor)Nuneaton, England, United Kingdom 3 weeks ago Nottingham, England, United Kingdom 1 day ago Nottingham, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 2 days ago Nottingham, England, United Kingdom 2 weeks ago Nottingham, England, United Kingdom 2 days ago Senior Clinical Fellow in Research with Emergency MedicineNottingham, England, United Kingdom 1 day ago Derby, England, United Kingdom 5 months ago Lutterworth, England, United Kingdom 1 month ago ED/Imaging - Nurse Education Specialist (relocation required to Abu Dhabi, UAE)Digital Media Buying Manager - InternationalDerby, England, United Kingdom 3 months ago Kettering, England, United Kingdom 3 weeks ago Derby, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. 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