Job Title

Salary - 26,000-30,000 Learn from Customer Success Leaders Progression potential to Customer Success Route into the world of SaaS 22 days holiday + your birthday offApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Are you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you work in a customer facing role, and are looking for an industry switch? If this sounds like you then get applying...this is an entry level role, but one with a potential progression route through to Customer Success.The CompanyA pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over 30-years experience as a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe.The RoleAs a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries.You will be used to working in a team, and have great interpersonal skills both internally, and externally.The successful candidate will be required to be in the Wembley office 5 days a week.ResponsibilitiesMonitoring and responding effectively and quickly to requests received via the helpdesk and effectively triaging and allocating ticketManaging and owning the technical support mailbox, creating support tickets when appropriate and managing as above.Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems at the first response level via email or phone call and registering tickets when appropriate.Assisting with the scheduling of engineers to attend customer siteDealing with basic administration for the team booking hotels etc.Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselvesAssisting workshop with preparation of devices for shipment and arranging collection from engineersThe PersonThis may be your first role, but you will have an interest in developing a career in Customer Support or Customer Success within a tech company.Excellent verbal and written communication skillsExcellent customer service and problem-solving skillsGood computer skills and the ability to troubleshoot software-related problemsProficiency in various computer softwareAbility to prioritise tasksTime management skills and attention to detailCatch your interest...reach out to Ryan Glover