Job Title

Cumbria AreaCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.We are now looking for an IT Technician to join our world class company. Candidates must have a good understanding of an experienced IT Technician and be someone who is competent working with clients, customers and colleagues of all levels of seniority.Computeam is passionate about our mission to improve education outcomes using technology and weve been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector. Were therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.What do our IT Technicians and Consultants do?Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests. Looking after around 5 - 10 schools.Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platformsProcess and escalate incoming requests for support both on site and remotely via the helpdeskParticipate in project work at client sites, with the potential for developing the direction and scope of these projects in the futureWork closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.What skills should you have?Around 3 years demonstrable experience in IT support services or consultancyPractical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideallyWindows AD, Microsoft Office 365 and Azure AD,MS InTune device managementWell-developed network troubleshooting skillsKnowledge of LAN & WAN technologiesSome VMWare and Microsoft Hyper-V experience (desirable)Some experience in recent Microsoft Server 2016-2019 buildsExperience with Google Workspace For Education (desirable)Experience with On-Premises software (desirable)Relevant certification in Networking (e.g., CCNA) and/or MicrosoftFull UK Drivers License and own car essentialClear DBSWhy Computeam?We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. We believe in rewarding our staff and sharing in Computeams success.Our values:Passion truly engage with our aim and use that to provide the best service you can in your rolePurpose make your actions purposeful and positivePeople collaborate with the team to support and develop on a peer to peer basisProud demonstrate pride in the role you are doing and how this will impact better outcomes in educationJust some of our Company Benefits include:Annual Profit Share scheme (after 12 months)Employer Pension ContributionsEmployee Assistance PlanLaptop and Mobile PhoneHoliday entitlement starting at 22 days increasing with length of serviceAdditional Birthday leave and Holiday buy and sellVolunteer leaveCompany Carbon footprint offset with EcologiCycle to work schemeSalary sacrifice EV car schemeCompany events & charity fundraising opportunitiesFunded professional training and access to our inhouse training platformWhat are the hours and working patterns?40 hours a week between 8am 5.30pmMonday FridayPredominantly school site visits, some work from home, visits to the regional Head OfficeComputeam Pay ScaleGrade 3: IT Technician Desk & Field Based, 2nd Line25,397 - 30,000 per annum (full time)Mileage expenses reimbursement (own car essential and full driving licence)Laptop and phoneWork uniform polo shirt & fleeceJob Types: Full-time, PermanentPay: 25,397 -30,000 per yearBenefits:Additional leaveCompany eventsCompany pensionCycle to work schemeFree flu jabsHealth & wellbeing programmePaid volunteer timeProfit sharingReferral programmeSick pay