Job Title

Are You Ready to Make It Happen at Mondelēz International? How you will contribute You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations. You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. Main responsibilities: To retrieve, manage and investigate all data subject rights requests received by the business within the timeframe set out by the regulation and minimize all risks related to it To investigate, manage and potentially escalate to the GDPR Team Lead/Data Privacy Lead all incidents with an impact on personal data To support and provide guidance to the business on any initiative where personal data is involved To process all requests received to satisfactory conclusion and to maintain communication with the subject until the request is resolved To maintain relationships with stakeholders and key system owners Seek continuous improvement opportunities by identifying learnings from cases To identify ad-hoc projects that would enable the team to carry out the GDPR agenda across the People Team What extra ingredients you will bring: Previous experience in the Privacy sector and a good understanding of Data Protection is essential Supporting qualifications (Iapp or similar) are desired Strong attention to details Previous experience in working with case management tools as well as being a quick learner already familiar with IT systems is desired Familiarity with HR processes is desired Being confident at communicating complex messages is essential as you will be required to interpret challenging cases and complete actions promptly and independently Customer-focused and detail oriented Being a good team player and influencing others Working in a shared service organization Inquisitive mindset An additional European language is desired but not strictly required for this role The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland . No Relocation support availableBusiness Unit SummaryAt Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels likeCadbury ,MilkaandAlpen Goldchocolates,Oreo ,belVita ,LUandTucbiscuits, andStimorolandDirolgums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job TypeRegularService Operations (Delivery)Global Business ServicesJob DescriptionAre You Ready to Make It Happen at Mondelēz International? How you will contribute You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations. You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. Main responsibilities: To retrieve, manage and investigate all data subject rights requests received by the business within the timeframe set out by the regulation and minimize all risks related to it To investigate, manage and potentially escalate to the GDPR Team Lead/Data Privacy Lead all incidents with an impact on personal data To support and provide guidance to the business on any initiative where personal data is involved To process all requests received to satisfactory conclusion and to maintain communication with the subject until the request is resolved To maintain relationships with stakeholders and key system owners Seek continuous improvement opportunities by identifying learnings from cases To identify ad-hoc projects that would enable the team to carry out the GDPR agenda across the People Team What extra ingredients you will bring: Previous experience in the Privacy sector and a good understanding of Data Protection is essential Supporting qualifications (Iapp or similar) are desired Strong attention to details Previous experience in working with case management tools as well as being a quick learner already familiar with IT systems is desired Familiarity with HR processes is desired Being confident at communicating complex messages is essential as you will be required to interpret challenging cases and complete actions promptly and independently Customer-focused and detail oriented Being a good team player and influencing others Working in a shared service organization Inquisitive mindset An additional European language is desired but not strictly required for this role The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland . No Relocation support availableBusiness Unit SummaryAt Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels likeCadbury ,MilkaandAlpen Goldchocolates,Oreo ,belVita ,LUandTucbiscuits, andStimorolandDirolgums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job TypeRegularService Operations (Delivery)Global Business Services About the companyMondelez International, Inc., often stylized as Mondelēz, is an American multinational confectionery, food, holding and beverage and snack food company based in Chicago, Illinois. NoticeTalentify is an Equal Opportunity Employer. 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