Join to apply for theTemporary Accommodation Officerrole atWelwyn Hatfield Borough Council 1 week ago Be among the first 25 applicants Join to apply for theTemporary Accommodation Officerrole atWelwyn Hatfield Borough Council Welwyn Hatfield Borough Council provided pay rangeThis range is provided by Welwyn Hatfield Borough Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeTemporary Accommodation Officer (RP0132) Starting salary £29,802pa with potential progression to £32,956pa on achieving designated skills and experience 12 months fixed term contract 37 hours per week (hybrid working) We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and report any issues or problems identified. You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation. You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation. We are looking for someone with: An interest in housing and social welfare issues, committed to helping people in difficult circumstances, Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour, The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases, The ability to work well independently, whilst understanding the benefits of team working and partnership working Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites. You’ll need to be able to support others and be a genuine team player. What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. OurCOREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff. If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618. Closing date for applications is 25 June 2025 Remote assessment will take place on 2 July 2025 Interviews will take place on 9 July 2025 Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Contract Job functionJob function Customer Service and Public Relations Industries Government Administration Referrals increase your chances of interviewing at Welwyn Hatfield Borough Council by 2x Sign in to set job alerts for “Customer Care Professional” roles.London, England, United Kingdom 1 week ago St Albans, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 5 hours ago Chigwell, England, United Kingdom 4 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago Greater London, England, United Kingdom 3 days ago TikTok LIVE - Global Customer Service Representative, Arabic SpeakingLondon, England, United Kingdom 2 weeks ago Orwell, England, United Kingdom 1 month ago London, England, United Kingdom 13 hours ago London, England, United Kingdom 5 days ago HMP The Mount - Support Services Administrator - Litigation (Ref: 6793)Bovingdon, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago Buckinghamshire, England, United Kingdom 4 days ago St Albans, England, United Kingdom 21 hours ago London, England, United Kingdom 2 weeks ago Hounslow, England, United Kingdom 1 day ago Hounslow, England, United Kingdom 1 month ago Watford, England, United Kingdom 1 week ago Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 4 months ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago Hertford, England, United Kingdom 11 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Temporary Accommodation Officer