Job Title

Telephone Collections Agent Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k Job Type: Full-time 37.5 hours, Permanent Location: Sheffield Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you! Key responsibilities as a Telephone Collections agent: - Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf. - Occasional outbound calls to those who have failed to make payment / contact. - Occasionally negotiating with customers on live chats. - Taking payments. - Completing basic affordability checks and income and expenditures forms - Negotiating payment arrangements where a customer cannot pay in full - Identify vulnerable customers - Sign-post customers with financial difficulties to non-profit debt advice agencies - Deal with customer queries and handle disputes - Update accounts and ensure all notes are correct on our systems Skills needed as a Telephone Collections Agent: - Customer service or contact centre experience (2 years preferred) - Excellent communication skills – able to interact effectively at all levels - Able to work in a fast-paced environment with the ability to provide information quickly and clearly - Confident in dealing with customers over the telephone – often in difficult circumstances - Friendly and empathetic, with good active listening skills - Ability to problem solve and provide customers with options in line with our client and company guidelines - Confident negotiator to achieve the shortest arrangements to fulfil client requirement - Previous practical office administration experience - Being comfortable in using a variety of technologies and software systems Benefits as a Telephone Collections Agent - Company pension - Colleague discount scheme - Christmas Savings Scheme - Free on-site parking - Employee Assistance Programme - Birthday holiday allowance - Attractive bonus, incentives and performance rewards - Death in service benefit - Hybrid working (subject to reaching required standards) If you have the experience and skills needed for the role as a Telephones Collections Agent please apply!#J-18808-Ljbffr