Job Title

Housing Complaints / Resolutions Officer Role to start ASAP Responsible for handling customer complaints, member and MP enquiries, statutory enquiries SE London Hybrid Working - 2 days in the office / 3 days from home Temp to Perm Role Dealing with stage 1 complaints Leading social housing organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day-to-day repairs service to residents and front-line staff. The role will include answering phones, supporting management in compiling reports, monitoring KPIs, and dealing with day-to-day queries from front-line staff, ensuring they are routed appropriately within the team. We're looking for individuals who can support operational tasks and also bring innovative ideas to improve services in a citizen-focused, simple, and transparent manner. The role involves ensuring the council meets its obligations in handling statutory and non-statutory complaints, resolving issues, and promoting shared learning for service improvements. Key skills: Handling large caseloads Liaising with solicitors and contractors Maintaining accuracy and completeness of work, remaining calm under pressure, making informed decisions Excellent complaint handling and communication skills, with a focus on improving customer service Taking responsibility for personal learning and development Proficiency in Microsoft Word and Excel Excellent verbal and written communication skills#J-18808-Ljbffr