Job Title

Job overviewAre you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.This varied and interesting role provides administrative support to the North Somerset Recovery Service. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.Main duties of the jobTo provide comprehensive administration support to multi-disciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.You will need to be flexible and reactive to the current requests and demands.You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.Working for our organisationWe are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.Detailed job description and main responsibilitiesFor a comprehensive list of duties please see the attached Job Description.Utilise written and verbal communication skills to connect with a wide range of people.Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.Arrange meetings and appointments for members of the team.Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.Organising clinicians diary and typing out clinic letters.Handle Medication requests from clinicians and medics.Generate Reports and data.General administrative duties as required including minute taking.Person specificationExperienceEssential criteria General Administration Desirable criteria Note taking/audio typing Computer skillsEssential criteria Microsoft office Desirable criteria RiO, agresso, other IT systems Team workingEssential criteria Working as part of a team Desirable criteria Consideration/empathy for others OrganisationalEssential criteria Working in NHS Desirable criteria Working in Mental Health We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.Click here to view our applicant guidancePlease apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.Adverts normally close for application a few minutes before midnight on theclosing date and we will let you know if we are offering you an interviewby email via our recruitment system 'TRAC'. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if you have used it in your application you are required to declare this.Employer certification / accreditation badgesApplicant requirementsThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.Application numbersThis vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Documents to downloadJob Description (PDF, 567.0KB) Inclusive Top 50 UK Employers List (PDF, 78.9KB) Financial Support & Discounts (PDF, 919.6KB) Value of the NHS Pension Scheme (PDF, 279.0KB)#J-18808-Ljbffr