Job Title

Quality Regulatory AffairsCoordinator Position summary To offer a professional communication link between Stryker and our customer base for allqualitysupport activities.This roleserves as a key liaison between Stryker and our customers, ensuring a seamless and positive experience across all service touchpoints. This roleis responsible formanaging customer inquiries, coordinatingtimelyresponses, and ensuring that customer needs are met with professionalism and care. The coordinator will work closely with internal teams to ensure that customer-facing activities are executed efficiently and in alignment with company standards.The role alsooverseesand coordinatesall field-related activities scoped within PFA Executions. Serves as amember ofdivisionalqualityteamtoestablish, implement, andmaintainGlobal Regulatory and Quality processes and documents supporting our Global QMS. Key areas of responsibility Act as the primary point of contact for customer inquiries, concerns, and feedback.Providetimelyandaccurateresponses to customer requests, including documentation, product support, and issue resolution.Coordinate with internal teams to ensure smooth handling of customer-facing activities and follow-ups.Maintain clear and consistent communication with customers throughout the process.Track and document customer interactions and ensure records are up to date and accessible.Support the resolution of product-related issues byfacilitatingreturns, replacements, or troubleshooting as needed.Develop andmaintaincustomer service tools such as FAQs, response templates, and process checklists.Collaborate with cross-functional teams to improve the customer experience and streamlinequalitydelivery.Monitor service timelines and ensure that customer expectations are met or exceeded.Participate in team meetings and contribute to continuous improvement initiatives focused on customer satisfaction.Qualifications High school diploma plus 2+ years of relevant experienceStrong communicationand interpersonal skills with a customer-first mindset.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficiencyin Microsoft Office and customer service platforms (e.g.SharePoint).Experience in a regulated or technical environment is a plus but notrequired.Time management skills, writing, coordination, and execution of basic regulatory items.Interpersonal communication, collaborativeteamworkand negotiation skills.Composes routine communications with regulators and other key stakeholders#IJ #INDEMEA#J-18808-Ljbffr