Job Title

Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.What we are also offering the Customer Service Advisor…Bonus.Pension scheme.37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day.Generous staff discount (following probation).29 days holiday per year (including bank holidays).Free on-site car parking.Personal use of in-store equipment after hours.On the job training.Working within a small friendly team.The duties of a Customer Service Advisor at Fitness Superstore are…Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.Working 37.5 hours per week Monday to Friday - 09:00 – 17:00. However, there will be occasional weekend work.The successful Customer Service Advisor will have…Have at least 12 months experience within a customer service office-based environment.Ability to communicate technical information effectively.A passion for the gym and fitness an advantage but not a requirement Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.The ability to be a team player.Excellent attention to detail.Computer literate skills including Excel, Word, and Outlook.Strong interpersonal skills, adaptability and flexibility when required.