Job Title

E-Commerce Operations & Growth Manager London (On-site) | Full-time Kipferl is the only Austrian Restaurant, Patisserie, and Online Shop in the UK. Based in London, were known for our high-quality handmade cakes, unique Austrian wines, and fine delicatessen both in our restaurant and through our growing online store. We''re looking for a hands-on, driven, and entrepreneurial individual to help take our online shop to the next level. This is not a passive role you''ll work directly with the founder, roll up your sleeves, and help shape the future of Kipferls e-commerce business. What Youll Be Doing Operations Oversee day-to-day management of our Shopify store: stock updates, product listings, and site maintenance Handle all customer communication via email and phone (questions, feedback, complaints) Fulfil orders : packing, shipping, and ensuring timely delivery Liaise with the restaurant and pastry team on stock levels, production, and logistics Streamline and improve order fulfilment workflows , packaging, and delivery processes Develop cross-selling and up-selling strategies using Shopify apps Strategy & Growth Develop and execute strategies to attract and convert corporate customers across the UK Collaborate with our head pastry chef to launch new products Help recruit and train new e-commerce staff as we grow Identify and act on new business opportunities Support marketing campaigns in collaboration with our managing director and our digital agency What Were Looking For Experience in e-commerce operations , ideally on Shopify Passion for customer experience and digital retail Entrepreneurial mindset you take initiative and thrive in a start-up-style environment Hands-on, practical, and proactive attitude Track record of hiring, managing or working within small, motivated teams Bonus: background in food, hospitality, or retail UK passport or visa necessary, no sponsorship available What We Offer Competitive base salary Performance-based bonus depending on sales and growth numbers Long-term growth potential within the business Equity component for the right candidate A chance to work with a passionate, creative team and enjoy great cake, too Ready to build something unique with us? Send your CV and a short note to jobs@kipferl.co.uk wed love to hear from you.